Poor company Service and damaged goods not covered

The working guys were great and did their best with limited resources. Management and office staff are not helpful in any way. Damaged goods were immediately reported and pictures sent. Only to be told the insurance I paid for does not cover the items. I have dealt with Lindy and Michelle - but no resolution to the matter at all. Items were damaged/scuffed - when I specifically requested LOTS of blankets and extra staff. My piano was transported on an open bakkie through heavy rain and hence also damaged. According to them - this is not covered. Use this company at your own risk.