1 reviews | Active since Dec 2019
ONLY IF I KNEW. WORST SERVICE IN ENTIRE LIFE TIME.
As discussed, your items were transported on a 34 ton shared load, and your items were wrapped with blankets, unfortunately we cannot guarantee that the blankets will be sufficient to protect all the items from extensive damage. As per point 6 of our terms and conditions, only goods professionally packed and wrapped by Pro Active Trucking and Movers (PTY) LTD will be insured (please see attached). Please see terms and conditions attached.
Considering your items were not wrapped by us and did not suffer total loss, we are doing you the favour of refurbishing it at no extra cost with the excess from the insurance company. Should you have any queries please do not hesitate to contact me.
Kind regards,
DAMAGED NOT ONLY MY FRIDGE BUT MY BED TOO. NOW ITS A FAVOR TO GET IT FIXED. SENT THEM PICTURES BEFORE AND AFTER THE DAMAGED. I FIND IT HARD TO UNDERSTAND THE PART THAT ITS UNFORTUNATE THAT THEY ARE NOT THE ONE WHO WRAPPED MY STAFF, WHO ELSE MAYB? I MEAN I PAID THEM NOT ANYONE ELSE. THE QUOTE I HAVE IS FROM THEM AND THEY ARE THE ONES WHOM I GAVE THE ADDRESSES. THEY CAN REST ASSURED, I WILL FIGHT THEM TO THE END. THEY CAN KEEP THE FRIDGE AS LONG AS THEY WANT.
- From your email above, my items were wrapped. But not by you professional team(then by who?). What special wrapping are you talking about. If your quote states that free wrapping blankets are provided for, what special wrapping should I be asking for?
- From the dirt visible on the fridge, the stretches, bumps and paint removed from friction against hard surface it is obviously clear that the was no wrapping at all, If you instead on the statement from your email that the fridge was wrapped, then why the wrapping was removed before the staff got to my address (there wasn't) any wrapping when the fridge arrived at my address.
- With all of the above said, not once you denying that you have damaged my items. Similarly non of your statements indicates that you want to take responsibility other than bolstering about your Ts&C.
Its a pity that, I had to call you on a second day for you to reply to my initial emails about rejecting the delivery of the damaged fridge , but took you merely 15 minutes to reply to my review. As I have indicated, I am more than to take you on ALL THE WAY, till such time you take responsibility and provide a service that is worth the money you are charging. DO NOT TAKE YOUR CUSTOMERS FOR A RIDE.
- From your email above, my items were wrapped. But not by you professional team(then by who?). What special wrapping are you talking about. If your quote states that free wrapping blankets are provided for, what special wrapping should I be asking for?
- From the dirt visible on the fridge, the stretches, bumps and paint removed from friction against hard surface it is obviously clear that the was no wrapping at all, If you instead on the statement from your email that the fridge was wrapped, then why the wrapping was removed before the staff got to my address (there wasn't) any wrapping when the fridge arrived at my address.
- With all of the above said, not once you denying that you have damaged my items. Similarly non of your statements indicates that you want to take responsibility other than bolstering about your Ts&C.
Its a pity that, I had to call you on a second day for you to reply to my initial emails about rejecting the delivery of the damaged fridge , but took you merely 15 minutes to reply to my review. As I have indicated, I am more than to take you on ALL THE WAY, till such time you take responsibility and provide a service that is worth the money you are charging. DO NOT TAKE YOUR CUSTOMERS FOR A RIDE.