PP
Petrus P

1 reviews | Active since Nov 2016

16 Sept 2020, 11:58

NEVER use them!!!! EVER!!!

STAY AWAY!!!!

I removed my previous complaint, as the owner of the Company promised me and gave me his word that the damages will be sorted out. Needless to say, after me constantly trying to follow up, I only received empty promises.

If you ever want to use this Company, carefully reconsider. The teams arrive late, no communication, inexperienced employees, when you phone to follow up they put you on hold, running out of packaging material, just throwing items into boxes and not properly packing, etc.

I PAID for a dedicated truck, as the move was from Gauteng to Western Cape, and required the assurance of a confirmed date and time slot. Needles to say, the delivery was late by almost 10 hours, I had to try and get information, being promised the "guys are on route and will be there shortly".

When I logged the first complaint, I got threatened and were being called a ******, yet I was the one offering to purchase food, never yelled at a single person (have enough cctv and voice recordings to prove same).

I have countless follow up messages with the owner, only with empty promises.

They offered to pay R800 for the one antique lamp (which is over R3000), yet I requested an assessor to come to our premises. There are a lot more damaged items (pictures will be loaded on a Google review). They promised to have "some" guy come to collect the furniture to repair it, yet when I asked form which Company, they keep quiet. This has been ongoing for more than 2 months now, with only empty promises from the owner.

I have escalated this matter for legal proceedings, and hope this review will make you reconsider if you want to use their services. STAY AWAY!

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Replies (3)
Pro Active Trucking and Movers (PTY) Ltd
Pro Active Trucking and Movers (PTY) Ltd 's reply16 Sept 2020, 15:43
Official
This customer has not paid for his move,his company paid.His director has been informed and our workers feel they were called names,thrown with goods lying around then chasing them off his property because as he said he does not like there colour and does not trust them.
PP
Petrus P's update16 Sept 2020, 15:54
Reviewer Update
It does not matter who paid for the move, as the Contract was signed between us. When you post facts about this business, they start threatening you and make remarks that you threw them with shoes. I have also attached the correspondence with them where they are now threatening the Company I work for. Please read the review on Google for the relevant pictures and correspondence.

I have call recordings and cctv footage of the WHOLE move, and will be handing it over to the legal team to form part of the POE in this regard.
Pro Active Trucking and Movers (PTY) Ltd
Pro Active Trucking and Movers (PTY) Ltd 's reply16 Sept 2020, 16:40
Official
Please note your company has paid and therefore we need them to lodge a claim and please note further info will not be discuss with you only with your employer.
Regards