ZR
Zahava R

1 reviews | Active since Mar 2022

22 Mar 2022, 11:34

HORIBBLE Service & HORIBBLE communication!

Horibble Service! Once our stuff actually Finally Arrived 99% of our boxes were DAMAGED or Missing and Wripped open..... While the drivers were offloading the truck they threw the Boxes and Furniture like it was garbage! Furniture all Damaged when I asked them why the stuff looks this way they ignored me flat out and carried on throwing my stuff!! I then got on the phone with the Office which they were VERY RUDE and accused me of lying about the damaged and missing items............. Eventually the Truck left after I did not even receive all of my Furniture Or Boxes! I have been phoning them for over 3 weeks trying to get my Boxes and furniture back and of course claim for my Damaged Furniture! But Nobody Gets back to me each time I phone I get told they will phone me back...... Or I get told it's not their problem that my stuff is broken then get the phone slammed in my ear! I WOULD DEFINITELY NOT RECOMMEND THIS COMPANY!!!!

0
Replies (2)
Pro Active Trucking and Movers (PTY) Ltd
Pro Active Trucking and Movers (PTY) Ltd 's reply22 Mar 2022, 11:40
Official
Good day  Valued client 
Please note we asked that we come threw to have a look at your furniture with the employees but you were not accommodating us on our times.
We would ask that we reschedule our appointment to have this matter resolved.
Please also note we are awaiting your email response.

Kind regards 
ZR
Zahava R's update22 Mar 2022, 12:00
Reviewer Update
I responded to your Email Stating that we can not do those times due to myself and my Husband working during the day..... I had requested if we can reschedule for any time during the week after 6:00 or on a weekend. I have emailed, Whatapped AND phoned and STILL no response. Your client should not work around your time you should be working around your clients time.