NE
Nicky E
1 reviews | Active since Oct 2020
23 Nov 2020, 14:56
DISGUSTING SERVICE! UNPROFESSIONAL! *****!
DISGUSTING SERVICE! UNPROFESSIONAL! ***** & ******* !!! YOU WILL make the mistake to use this company ! Quick to take your money! Far from quick to refund you for their INCOMPETENCE! No response! No reply ! You have my money, Karma will turn to you , hope you are ready !
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Replies (6)0
Replies (6)
Pro Active Trucking and Movers (PTY) Ltd 's replyOfficial
23 Nov 2020, 15:13Good day Valued client
Please note as per our terms and conditions cancellations are required to be in writing 5 working days before your move, for deposits to be considered for refund. You were informed via email.
Please note as per our terms and conditions cancellations are required to be in writing 5 working days before your move, for deposits to be considered for refund. You were informed via email.
Pro Active Trucking and Movers (PTY) Ltd 's reply23 Nov 2020, 15:13
Official
Good day Valued client
Please note as per our terms and conditions cancellations are required to be in writing 5 working days before your move, for deposits to be considered for refund. You were informed via email.
Please note as per our terms and conditions cancellations are required to be in writing 5 working days before your move, for deposits to be considered for refund. You were informed via email.
NE
Nicky E's updateReviewer Update
23 Nov 2020, 15:16Funny that , I requested the day to be changed on the Monday 28/10 for the weekend move & YOU rep**** on the Tuesday 29/10 ... so the 5 days doesnt apply here ! everything is in writing ! Your company use delay tactics to ***** deposits when customers are in dire straits !!!
NE
Nicky E's update23 Nov 2020, 15:16
Reviewer Update
Funny that , I requested the day to be changed on the Monday 28/10 for the weekend move & YOU rep**** on the Tuesday 29/10 ... so the 5 days doesnt apply here ! everything is in writing ! Your company use delay tactics to ***** deposits when customers are in dire straits !!!
Pro Active Trucking and Movers (PTY) Ltd 's replyOfficial
23 Nov 2020, 15:22Please note you were the one to change your date on your move not us.
Pro Active Trucking and Movers (PTY) Ltd 's reply23 Nov 2020, 15:22
Official
Please note you were the one to change your date on your move not us.
NE
Nicky E's updateReviewer Update
23 Nov 2020, 15:32We requested the move to be changed from the 1 November 2020 to the 31 October 5 days before the move. I requested this Monday 26 Oct. ! You promised that the dates were flexible once I paid the deposit ! I requested you declined. I cancelled as I needed to make another plan as you were not able to ! Now Im asking for my deposit back and you are using a technicality as an excuse! disgusting !
NE
Nicky E's update23 Nov 2020, 15:32
Reviewer Update
We requested the move to be changed from the 1 November 2020 to the 31 October 5 days before the move. I requested this Monday 26 Oct. ! You promised that the dates were flexible once I paid the deposit ! I requested you declined. I cancelled as I needed to make another plan as you were not able to ! Now Im asking for my deposit back and you are using a technicality as an excuse! disgusting !
Pro Active Trucking and Movers (PTY) Ltd 's replyOfficial
23 Nov 2020, 15:47We are not using technicality ,just sticking to our terms and conditions as a company.
Pro Active Trucking and Movers (PTY) Ltd 's reply23 Nov 2020, 15:47
Official
We are not using technicality ,just sticking to our terms and conditions as a company.
NE
Nicky E's updateReviewer Update
23 Nov 2020, 16:52Your company is using your flimsy terms as a money making loophole. If you have any decency to look on the email trails from 26 October we requested to move the date. This is well within your terms. Your company only replies 3 days later that the date could not be moved, we should not be punished for this. After I called & emailed . Your company ultimately put me & my family through hell. We had to scramble to get another mover to move us. Costing us additional expenses of R4800,00 .
Due to the lack of customer service and knowing that you are putting us in a predicament that we had no other option. Your companies take it or leave it attitude leaves a bad taste in the consumers mouth. You have no business ethics. I regret even engaging with your company to start with.
I again am requesting my refund . You have my banking details. Already emailed to you twice. Do the right thing.
Due to the lack of customer service and knowing that you are putting us in a predicament that we had no other option. Your companies take it or leave it attitude leaves a bad taste in the consumers mouth. You have no business ethics. I regret even engaging with your company to start with.
I again am requesting my refund . You have my banking details. Already emailed to you twice. Do the right thing.
NE
Nicky E's update23 Nov 2020, 16:52
Reviewer Update
Your company is using your flimsy terms as a money making loophole. If you have any decency to look on the email trails from 26 October we requested to move the date. This is well within your terms. Your company only replies 3 days later that the date could not be moved, we should not be punished for this. After I called & emailed . Your company ultimately put me & my family through hell. We had to scramble to get another mover to move us. Costing us additional expenses of R4800,00 .
Due to the lack of customer service and knowing that you are putting us in a predicament that we had no other option. Your companies take it or leave it attitude leaves a bad taste in the consumers mouth. You have no business ethics. I regret even engaging with your company to start with.
I again am requesting my refund . You have my banking details. Already emailed to you twice. Do the right thing.
Due to the lack of customer service and knowing that you are putting us in a predicament that we had no other option. Your companies take it or leave it attitude leaves a bad taste in the consumers mouth. You have no business ethics. I regret even engaging with your company to start with.
I again am requesting my refund . You have my banking details. Already emailed to you twice. Do the right thing.