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Alicia W
1 reviews | Active since Dec 2018
28 Nov 2020, 13:26
Be aware!!!
I did a lot of homework with regards to moving companies. They seemed most professional. I was quoted on 2 x trucks with 3 x helpers each. Due to the nature of my furniture I was quoted on a 12ton and a 6ton truck and bubble wrap for the furniture. First truck arrived - 8 tonner with 4 people. No bubble wrap. Second truck only due 14:30 - 6 tonner, which does have the bubble wrap. A little late for that!! My furniture was man handled! Bumped against walls and doors. Wooden furniture to and sc****d on pavement. No blankets to protect. Nothing! They even dropped and damaged some of my most expensive items! The staff had terrible attitudes! Very unpleasant and un helpful. Really NOT the service I paid over R8000 for!!!
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Alicia W's updateReviewer Update
28 Nov 2020, 14:23When I first started having issues with the movers, I tried contacting Pro- Active's offices since 9:34! Either there was no answer, or I wasn't allowed to speak to a manager. I eventually got hold of Michelle - who assisted me since day 1, to her everything. She advised that the 2nd truck's ETA was 14:30. So I tried to contact Michelle again, this time a James answered the phone. When I introduced myself his 1st words was: "oh yes, you didn't even get your service yet and you already posting negative reviews"... He then said my 2nd truck will only arrive at 15:00! Why did they not arrive together this am??? He shouted at me! Telling me how nitty, gritty I was when I questioned him about my damaged furniture. When I asked him why I was charged for a service, did not receive it, ànd my stuff got damaged he was even more rude!! Yelling at me so that I cannot get a word in. And still I'm not allowed to speak to a manager of any kind. James, you have chosen the wrong client to offer such ********** service!!! People beware!! This company is out to ***** your money - because they know NOTHING about customer service!!!! Horrible beyond!! Really!!!
AW
Alicia W's update28 Nov 2020, 14:23
Reviewer Update
When I first started having issues with the movers, I tried contacting Pro- Active's offices since 9:34! Either there was no answer, or I wasn't allowed to speak to a manager. I eventually got hold of Michelle - who assisted me since day 1, to her everything. She advised that the 2nd truck's ETA was 14:30. So I tried to contact Michelle again, this time a James answered the phone. When I introduced myself his 1st words was: "oh yes, you didn't even get your service yet and you already posting negative reviews"... He then said my 2nd truck will only arrive at 15:00! Why did they not arrive together this am??? He shouted at me! Telling me how nitty, gritty I was when I questioned him about my damaged furniture. When I asked him why I was charged for a service, did not receive it, ànd my stuff got damaged he was even more rude!! Yelling at me so that I cannot get a word in. And still I'm not allowed to speak to a manager of any kind. James, you have chosen the wrong client to offer such ********** service!!! People beware!! This company is out to ***** your money - because they know NOTHING about customer service!!!! Horrible beyond!! Really!!!
AW
Alicia W's updateReviewer Update
28 Nov 2020, 20:16So for those of you who wondered... the 2nd truck never arrived! James, called me to let me know the 2nd truck was cancelled, they will refund my money... No how can we assist? What about the rest of my furniture?! He was even more rude when myhusband tried to talk to him. He then continued to say that my furniture is not insured, when it clearly stated on my quote that I'm insured to the value of R250000! Now what James??? And if yóú are a supervisor who deals with clients thid unprofessional- I def need to speak to management! I hope they have better people skills!!!
AW
Alicia W's update28 Nov 2020, 20:16
Reviewer Update
So for those of you who wondered... the 2nd truck never arrived! James, called me to let me know the 2nd truck was cancelled, they will refund my money... No how can we assist? What about the rest of my furniture?! He was even more rude when myhusband tried to talk to him. He then continued to say that my furniture is not insured, when it clearly stated on my quote that I'm insured to the value of R250000! Now what James??? And if yóú are a supervisor who deals with clients thid unprofessional- I def need to speak to management! I hope they have better people skills!!!