RS
Ria S

1 reviews | Active since Jun 2016

29 Sept 2020, 11:29

Bad Service

We first made use of them in March, just before the lockdown, they just about trippled their price to expedite our move so that we could be in Cape Town before lockdown. My husband's motorbike was damaged (which they eventually paid for in September), and there were some of my boxes missing but that was never mentioned.

My sister moved here July - her fridge and wall unit was damaged, till today nothing was done about it, they have a million excuses.

My son moved here end August - if I had known he booked his move through this company I would have stopped it immediately. They quoted him to move his household and motorbike on the Friday. They only arrived the Saturday, and to top it all off, they never loaded the motorbike which was included in the price. We had to pay EXTRA AGAIN to get his furniture moved, and had to get another company to transport his motorbike to Cape Town. We first made use of them in March, just before the lockdown, they just about trippled their price to expedite our move so that we could be in Cape Town before lockdown. My husband's motorbike was damaged (which they eventually pd a percentage for in September), and there were some of my boxes missing.

My sister moved here July - her fridge and wall unit was damaged, till today nothing was done about it, they have a million excuses.

My son moved here end August - if I had known he booked his move through this company I would have stopped it immediately. They quoted him to move his household and motorbike on the Friday. They only arrived the Saturday, and to top it all off, they never loaded the motorbike which was included in the price. We had to pay EXTRA AGAIN to get his furniture moved, and had to get another company to transport his motorbike to Cape Town. They claim that the motorbike is old and weighs 400kg - that is wrong as NO bike can weigh that much, if it did, you would not be able to ride it.

This company quotes, you accept the quote, they load your furniture and then they load the price and you have no choice but to pay!

0
Replies (1)
Pro Active Trucking and Movers (PTY) Ltd
Pro Active Trucking and Movers (PTY) Ltd 's reply29 Sept 2020, 11:45
Official
Please note you have decided to take express trucks due to wait 5-7 working days.You have to pay for a dedicated truck if you want your express deliver.Which its there where your extra amount does come in.As to your sister has not wrapped any of her items with us then we can not process any claims.