Absolutely Shocking experience from start to finish.

I was in constant communication with them on the day before to make sure of the time that the move will take place, as there was a dead set legal deadline to vacate the premises. On the morning of the move, I contacted them to make sure that everything was still on track and was informed of the fact that there were issues and that they were not sure whether they'll be able to be there on time, which was already a huge red flag due to the fact that I was not informed of the potential issue and had to phone first before I was informed of possible delays. Half an hour before the move was scheduled to start, I phoned them again and was informed that they will not make it at the scheduled time, might even be HOURS late, which was not an option due to the aforementioned strict deadline, that they were made aware of. This was unacceptable, and the issue was escalated to the manager, who had zero customer tact and only served to make the situation worse. I paid for a service that I did not receive. I was in a time restrained and legally serious move. At this point hours of fighting and trying to get them to perform the service that was paid for had passed, and I was stranded with an hour before the deadline, with absolutely no assistance, which left me with having to phone every single moving company in five surrounding cities to attempt to find a company that was not booked solid, who was willing to help with a last minute, same-day move.

Their communication was absolutely pathetic, and their service lacked honesty and integrity. The tip of the iceberg was that the manager was too much of a ***ard to call me himself, and had the poor receptionist phone me to inform me that they won’t even be coming at all.

To date, I have not received an apology, nor a refund.

I won’t recommend this company to my worst enemy. This was a completely unacceptable experience.