CW
Clinton W
1 reviews | Active since Mar 2012
31 Oct 2018, 19:55
Private VPN poor customer service
<p>I found Private VPN advertised on several websites listed in the top 10. So my decision to sign up with them was due to the marketing. I paid by credit card immediately and signed up for a 15 month package with Private VPN. I have not received any email communications from them what so ever, I have requested help 3 times, waited 48 hours, tried to contact them through social media and I do not have any response. Is Private VPN a ****? I paid but I have no service and its 48 hours since I paid. Do not sign up with Private VPN.</p>
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Clinton W's updateReviewer Update
31 Oct 2018, 20:40Update: I signed up with a bad email address (I mistyped my email address) but nonetheless my payment went through. I didnt have any access to my account and I used the websites contact form 3 times to get help.
After 24 hours I turned to social media to contact Private VPN. They responded the same day I asked but unfortunately I dont really use Facebook anymore so I didnt see that. There was no response from the main form of communication through the website.
Unfortunately whoever dealt with me there did have an explosive time with me because I am very upset about the whole experience even if I mistyped my email, what about my 3 contact attempts from their website that gives them my correct email address. The person I dealt with was not very good at customer relations.
CW
Clinton W's update31 Oct 2018, 20:40
Reviewer Update
Update: I signed up with a bad email address (I mistyped my email address) but nonetheless my payment went through. I didnt have any access to my account and I used the websites contact form 3 times to get help.
After 24 hours I turned to social media to contact Private VPN. They responded the same day I asked but unfortunately I dont really use Facebook anymore so I didnt see that. There was no response from the main form of communication through the website.
Unfortunately whoever dealt with me there did have an explosive time with me because I am very upset about the whole experience even if I mistyped my email, what about my 3 contact attempts from their website that gives them my correct email address. The person I dealt with was not very good at customer relations.