Your Service SUCKS!!!

On 14/02/2018 at 12:08 I've submitted a Fund Administration Member Benefit Claim form with supporting documents to email address: ********** on 21/02/2018 around 14:32, I made a follow up call to their call centre on ********** and spoke a guy with the name of Tshepo. This person was not friendly and helpful, and his responses was cold. I inquired with him if they have received my application, which he confirmed yes and requested additional documents which I've sent on 02/03/2018 at 12:41 again to email address ********** only thing is when sending an email to this email address you don't even get an automated response (so outdated their systems must be???) My response to this guy was, I'll be sending these documents but will be VERY upset if they'll require additional doc's after I've sent my second email. He confirmed the process of the application will take up to 12 weeks longest.

On 09/03/2018 at 10:57, I give another follow up call and spoke to a lady with the name of Tungile, who again was unfriendly and not helpful. There's no client service care in their attitude but they instead get annoyed with you when you ask logical questions have attitude (gone are the days with customer care services). She starts asking me questions like "when was my last contribution/date of employment" and like but why are you asking me questions as such when I've sent you the information on my completed application? Then she response "these are security questions" and I'm like so how was I suppose to know you're asking me security questions when you didn't even inform beforehand me that you will be doing so to make me aware??????????

Tungile then request of me to hold on to check whatever and then after a couple of minutes she's back on line and inform me that because I've sent them picture captured images they will not accept it. So I'm like why didn't the first consultant "Tshepo" inform me of this? And she response, she don't know but it's not allowed. And I'm like, thanks for nothing?

PSSPF has wasted my time and I can't help to think that they're seeking excuses not to pay. I'll be corresponding with them once more and will be escalating the matter to my legal advisor for further assistance if they DO NOT get their act together. What type of business are you running PSSPF???? Your service SUCKS!! Then again... you're not delivering so you're not actually providing service at all.

TRAIN YOUR STAFF, they are NOT professional. They need HELP.