Worst customer service

I have been going around in circles for the past 6 months wasting my airtime and taxi fare the next route I will be taking is reporting this to the ombudsman and getting a lawyer involved why should it be so difficult to get this resolved I mean you keeping the child’s money when your system shows that it is there and he turned 18 I don’t want things to get out the way I need this resolved. Angelick Swartland sent an email to the death department she asked me to come back after a week and I came back there was no response, Aphiwe Toti rep**** on the email and sent it to the death claim manager and she never bothered to respond I find management very ***********. I am giving you guys two days to get this resolved you can call me on ***