Very poor service and compliance

To Whom It May Concern,

I am writing to formally lodge a complaint against the Private Security Sector Provident Fund (PSSPF) for their inadequate handling of my claim application and the lack of communication regarding my inquiries.

On [01/08/24], I submitted my Provident Fund withdrawal application along with all the necessary supporting documents via email. Despite this, I have not received any acknowledgment or response to my application.

Moreover, when I called the PSSPF customer service line on Friday to inquire about the status of my application, I was put on hold for a total of eight hours before the call was abruptly disconnected. I attempted to call again, only to experience the same outcome.

The lack of responsiveness and the prolonged wait times are unacceptable and have caused significant frustration and concern. I urge the PSSPF to address this issue promptly by reviewing and processing my application, and by improving their communication and customer service practices to prevent such incidents from recurring.

I look forward to your immediate attention to this matter and a timely resolution.

Sincerely, Petro Mashamaite