Unpaid benefits of Gomotsegang Matsao

I'm a biological daughter of the deceased Letlhogonolo Andrew Matsao with ID ***. I'm 22 years of age and I submitted all relevant documents to claim my beneficiary fund but I've been taken from pillar to post and one is assisting me. I'm currently studying at a university at Cape Town and struggling to get my benefits My father's membership number is *** and he passed away in the 1st of September 2015. Please I need assistance my numbers are ***