Slow service and no response

<p> I have been waiting for my claim to be finalized for 4 months now. I have sent numerous emails, messages on Whatsapp and SMS (as on their website) and even left messages on LinkedIn. I got feedback once from the LinkedIn message saying that everything is in order with my claim, so I know they did receive it, but no one can help me to find out how much longer it will take. I phoned the call centre several times, holding for a long time every time, only to be cut off before I can speak to someone. I got through twice. The first time they couldn't find the Company on their system (as they recently updated or changed their systems) and the second time they were offline and also couldn't assist me. I really just want to know how far it is, since I need to make arrangements, but I am afraid it might be lost now with all their system upgrades and SALT apparently taking over from ABSA! What am I to do? I am very disappointed with their service.</p>