PSSPF NO PAYMENT IN 6 MONTHS!

<p>I am extremely appauled by the service and attitude of the individuals working at PSSPF. My mum who left employment in July 2016 is still waiting for her provident pay out! The documents were sent through in September 2016, and we were advised that it would take "6-8 weeks"....More like 6-8 months?? We are relying on this money for months, and still receive the same NONSENSE response everytime we call.</p> <p>There have been incidents when i called the Durban Head Office on ********** 401 someone picked up the call and thereafter left it aside. It stayed like that for over 5 minutes until i eventually cut the call. When i tried calling back, the line was engaged ofcourse.<br /> I then went on to contact the Customer Liason Officers, whom both are always not at the office and ask that i call them back at some other time. This has happened on numerous occasions. </p> <p>I have contacted the Call Centre many times. I receive the same nonsense story everytime i call!! I am really disappointed with the service. There has been times when i will wait in the caller queue for over 20 minutes, and when i am first in line the call will just get cut.. This has happened quiet a number of times.</p> <p> </p> <p>We are tired of trying. It seems like we have to beg for our own money??? The level of service is pathetic!</p> <p> </p> <p> </p>