Provident fund money

I will never heal from what psspf done to me.I lost my job in March and submitted my claim forms.I had 17 000 balance the last time i check my funds.I received the payment of R5200 out of R17 000.I was told that Sars deducted some money but i was not told that they deducted R12 000.I phoned Sars and they told me that they deducted R6000.I am tired now of calling them