Lack of service and attitude

Hello all, <br> My son Delon Govender worked in Protea Coin. He resigned in December 2015. The company kindly completed all documents and sent them to ABSA/PSSPF to payout the provident fund. The process takes about 2 months. Whenever we call ***the call center agents will inform you it is still in process. After the 3rd month we called and spoke to Romeo in the call center, most annoying person to deal with. He informed me the proof of bank acc they have is 2012 how they received this is beyond me because the initial documents that was sent was dated December 2015. We then went to ABSA Fox Street, then referred to PSSPF in Fox Street, see below email I then sent to PSSPF: go onto the PSSPF website and get a Whatsapp number to send the request and wow, nobody attended to the whatsapp from Wednesday @ 8h33 on ***. Why advertise such info when it doesn't work. People that work under this umbrella makes me so angry because there is no care. This email was sent 1 April, I was informed it takes 2 working days to get feedback and now it is 4 working days later and response. I am appealing to these groups to speed and process and give us feedback.