I lost my job end of January, and claimed for my provident fund, but I have not received it, when I call them every week they keep on saying 10 working days, now my kids have been chased out off school and I am behide with rent

I lost my job end of January, and claimed for my provident fund, but I have not received it, when I call them every week they keep on saying 10 working days, now my kids have been chased out off school and I am behide with rent. My name is Lebogang Patience Mokoena. Please assist me, you are my last hope