GB
Glen B
1 reviews | Active since Feb 2012
22 Nov 2023, 20:29
Refuses Refunds, Would suspect play the fool also by interactions
Forced us to select a single star.
Never had success with the platform. Would think after sharing intellectual solutions for long period which would have prevented others on this site from experiencing issues as myself... futile to trust the platform, but seems they like to go out and splurge and party it out while others struggle.
They are doing the same thing over and over as The Competition Commission South Africa pointed out with disregard for consumers forcing them into their service refusing refunds and not improving such services dragging ordinary citizens backwards.
Constantly ignores consumer requests as see others experienced also to refund, then coerces them back into using their service when wanting to use another... don't use the service save yourself the hassle. You will just get excuse after excuse while they play inner work politics games with consumers struggling, even after sending the original email we sent within their cooling off period - they just ignored that outright, sent request in September caused us hassle and became tired, then october again, then november then they act like first time hearing... excuses excuses
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Replies (4)GB
Glen B's updateReviewer Update
11 Dec 2023, 09:39Companies FIRST blamed us saying we didn't asked for a refund in the period of their cooling period, we then SHOWED THEM THE EMAIL dated 24hrs from sign up, within the consumer act and their policy cooling off period, where they provided NO POPIA control for a user to delete their profile and thus after showing them this, they constantly refer back to the same person who just abuses clients her name is Joyce by telling them they are the issue.
GB
Glen B's update11 Dec 2023, 09:39
Reviewer Update
Companies FIRST blamed us saying we didn't asked for a refund in the period of their cooling period, we then SHOWED THEM THE EMAIL dated 24hrs from sign up, within the consumer act and their policy cooling off period, where they provided NO POPIA control for a user to delete their profile and thus after showing them this, they constantly refer back to the same person who just abuses clients her name is Joyce by telling them they are the issue.
GB
Glen B's updateReviewer Update
11 Dec 2023, 10:05Proof https://www.privateproperty.co.za/terms-and-conditions
I also havexcpe their email where first covering up, where they point me to their OWN cooling off policy
"
DIRECT MARKETING, COOLING OFF PERIOD AND REFUNDS
They even make a article speaking how problematic the CPA is when there are delays, yet then like to blame the consumer after we show them evidently our writing to them requesting a refund 24hours after not signing any agreement, but signing up to their service expecting service which is NOT refusal of a refund within prescribed timelines.
https://www.privateproperty.co.za/advice/property/articles/property-transactions-when-does-the-cooling-off-period-apply/5418
" The CPA states that if the cooling-off period does apply, the five days do not start from the date that the offer is signed, but rather the day the property is transferred into the buyer’s name. Considering that transfer can take between three and six months after the offer is signed, cancellation of the agreement at this point could prove to be extremely problematic for all parties involved. "
I find it disgusting that a group of females in the company seem to all help cover up as if to cause the consumer more pain, and if it is all females doing this, and no one held accountable then givens females a bad name also . :)
I also havexcpe their email where first covering up, where they point me to their OWN cooling off policy
"
DIRECT MARKETING, COOLING OFF PERIOD AND REFUNDS
- In this clause, a "Direct Marketing Contract" is any contract, including an upgrade of or an extension of a contract, concluded between a Client and PPSA as a direct result of PPSA approaching that Client, either in person, by mail, phone, fax or sms, for the purpose of promoting or offering to supply a Client with its services pertaining to Adverti*****ts on the Website, but excludes contracts concluded as a result of an approach by a Client to PPSA, whether by phone, sms, email or other methods.
- A Client may, without reason, cancel a Direct Marketing Contract, by giving written notice to PPSA within 5 business days of concluding the Direct Marketing Contract.
- Within 15 business days of receiving written notice of cancellation from a Client, PPSA will refund the Client the total amount received by the Client in respect of that Direct Marketing Contract.
- PPSA will not commence providing any services in respect of a Direct Marketing Contract until expiry of this 5-business day period unless PPSA decides otherwise.
- Except as set out in clause 8.3, no refunds will be given by PPSA in any circumstances.
They even make a article speaking how problematic the CPA is when there are delays, yet then like to blame the consumer after we show them evidently our writing to them requesting a refund 24hours after not signing any agreement, but signing up to their service expecting service which is NOT refusal of a refund within prescribed timelines.
https://www.privateproperty.co.za/advice/property/articles/property-transactions-when-does-the-cooling-off-period-apply/5418
" The CPA states that if the cooling-off period does apply, the five days do not start from the date that the offer is signed, but rather the day the property is transferred into the buyer’s name. Considering that transfer can take between three and six months after the offer is signed, cancellation of the agreement at this point could prove to be extremely problematic for all parties involved. "
I find it disgusting that a group of females in the company seem to all help cover up as if to cause the consumer more pain, and if it is all females doing this, and no one held accountable then givens females a bad name also . :)
GB
Glen B's update11 Dec 2023, 10:05
Reviewer Update
Proof https://www.privateproperty.co.za/terms-and-conditions
I also havexcpe their email where first covering up, where they point me to their OWN cooling off policy
"
DIRECT MARKETING, COOLING OFF PERIOD AND REFUNDS
They even make a article speaking how problematic the CPA is when there are delays, yet then like to blame the consumer after we show them evidently our writing to them requesting a refund 24hours after not signing any agreement, but signing up to their service expecting service which is NOT refusal of a refund within prescribed timelines.
https://www.privateproperty.co.za/advice/property/articles/property-transactions-when-does-the-cooling-off-period-apply/5418
" The CPA states that if the cooling-off period does apply, the five days do not start from the date that the offer is signed, but rather the day the property is transferred into the buyer’s name. Considering that transfer can take between three and six months after the offer is signed, cancellation of the agreement at this point could prove to be extremely problematic for all parties involved. "
I find it disgusting that a group of females in the company seem to all help cover up as if to cause the consumer more pain, and if it is all females doing this, and no one held accountable then givens females a bad name also . :)
I also havexcpe their email where first covering up, where they point me to their OWN cooling off policy
"
DIRECT MARKETING, COOLING OFF PERIOD AND REFUNDS
- In this clause, a "Direct Marketing Contract" is any contract, including an upgrade of or an extension of a contract, concluded between a Client and PPSA as a direct result of PPSA approaching that Client, either in person, by mail, phone, fax or sms, for the purpose of promoting or offering to supply a Client with its services pertaining to Adverti*****ts on the Website, but excludes contracts concluded as a result of an approach by a Client to PPSA, whether by phone, sms, email or other methods.
- A Client may, without reason, cancel a Direct Marketing Contract, by giving written notice to PPSA within 5 business days of concluding the Direct Marketing Contract.
- Within 15 business days of receiving written notice of cancellation from a Client, PPSA will refund the Client the total amount received by the Client in respect of that Direct Marketing Contract.
- PPSA will not commence providing any services in respect of a Direct Marketing Contract until expiry of this 5-business day period unless PPSA decides otherwise.
- Except as set out in clause 8.3, no refunds will be given by PPSA in any circumstances.
They even make a article speaking how problematic the CPA is when there are delays, yet then like to blame the consumer after we show them evidently our writing to them requesting a refund 24hours after not signing any agreement, but signing up to their service expecting service which is NOT refusal of a refund within prescribed timelines.
https://www.privateproperty.co.za/advice/property/articles/property-transactions-when-does-the-cooling-off-period-apply/5418
" The CPA states that if the cooling-off period does apply, the five days do not start from the date that the offer is signed, but rather the day the property is transferred into the buyer’s name. Considering that transfer can take between three and six months after the offer is signed, cancellation of the agreement at this point could prove to be extremely problematic for all parties involved. "
I find it disgusting that a group of females in the company seem to all help cover up as if to cause the consumer more pain, and if it is all females doing this, and no one held accountable then givens females a bad name also . :)
GB
Glen B's updateReviewer Update
11 Dec 2023, 10:07If post on their facebook to expect better service, they feel they are better and more empowered and simply delete the posts to cover up. *******.
GB
Glen B's update11 Dec 2023, 10:07
Reviewer Update
If post on their facebook to expect better service, they feel they are better and more empowered and simply delete the posts to cover up. *******.
GB
Glen B's updateReviewer Update
11 Dec 2023, 11:59Beside the facts, attacking good Christians as a company doesn't seem like a good business model either.
GB
Glen B's update11 Dec 2023, 11:59
Reviewer Update
Beside the facts, attacking good Christians as a company doesn't seem like a good business model either.