MA
Mark A
1 reviews | Active since Aug 2010
22 Apr 2015, 10:01
Private Property totally unresponsive
This is the 2nd time I am complaining about Private Property (PP). This time my experience is even worse than before.<br> <br> PP are a vendor on the [URL Removed] website. As a special offer to employees with my company, PP advertise that a single advert may be placed, free of charge, a saving of R795.<br> <br> I submitted the request to PP on Monday morning, there has been absolutely no response from them.<br> <br> I followed up with Randgo who also followed up directly with PP, they too have received zero response from PP.<br> <br> The service levels at PP are appalling. In this day and age, how can a company just choose to completely ignore communications from prospective clients? *SIGH*
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PrivateProperty.co.za's replyOfficial
22 Apr 2015, 15:57Hello mapker,
As mentioned in a direct reply from our Sales Manager, we have attempted on a number of occasions to remove the product offering from the Randgo platform as this has been in place for many years and is no longer valid.
Nolen did mention that we have tried in vain to communicate with Randgo to remove this - and this is probably the reason why we haven't received your request (the Randgo system doesn't seem to be sending us these leads any longer yet are still visible to Employees on the system).
We certainly take service very seriously and want to make up for this apparent lack of service and have given you an offer that should certainly make you smile.
One of the Sales Consultants will be in contact with you shortly to discuss this.
As mentioned in a direct reply from our Sales Manager, we have attempted on a number of occasions to remove the product offering from the Randgo platform as this has been in place for many years and is no longer valid.
Nolen did mention that we have tried in vain to communicate with Randgo to remove this - and this is probably the reason why we haven't received your request (the Randgo system doesn't seem to be sending us these leads any longer yet are still visible to Employees on the system).
We certainly take service very seriously and want to make up for this apparent lack of service and have given you an offer that should certainly make you smile.
One of the Sales Consultants will be in contact with you shortly to discuss this.
PrivateProperty.co.za's reply22 Apr 2015, 15:57
Official
Hello mapker,
As mentioned in a direct reply from our Sales Manager, we have attempted on a number of occasions to remove the product offering from the Randgo platform as this has been in place for many years and is no longer valid.
Nolen did mention that we have tried in vain to communicate with Randgo to remove this - and this is probably the reason why we haven't received your request (the Randgo system doesn't seem to be sending us these leads any longer yet are still visible to Employees on the system).
We certainly take service very seriously and want to make up for this apparent lack of service and have given you an offer that should certainly make you smile.
One of the Sales Consultants will be in contact with you shortly to discuss this.
As mentioned in a direct reply from our Sales Manager, we have attempted on a number of occasions to remove the product offering from the Randgo platform as this has been in place for many years and is no longer valid.
Nolen did mention that we have tried in vain to communicate with Randgo to remove this - and this is probably the reason why we haven't received your request (the Randgo system doesn't seem to be sending us these leads any longer yet are still visible to Employees on the system).
We certainly take service very seriously and want to make up for this apparent lack of service and have given you an offer that should certainly make you smile.
One of the Sales Consultants will be in contact with you shortly to discuss this.