1 reviews | Active since Mar 2014
BAD TREATMENT - PRIVATE PROPERTY HASNT REFUNDED ME
On the 30/09/2014 I requested to put up an advert. I did not utilize this advert (***.). I paid an amount of R295.00 for it but it was never activated because I could not confirm the ID number of the owner so I called the Support Centre. <br> <br> I spoke to Sanelisiwe Soni, explaining the situation. They agreed that I must receive a full refund back for the R295.00 I paid. Saneliswe instructed me to send the proof of payment for the Ad and that I should receive my refund without a hitch. <br> <br> Till this day I have not received the refund. I have sent emails. Called the Saneliswe numerous times from September last year up until today. Everytime I would call, Saneliswe would apologise and promise to it immediately. Every time I would accept the apology and wait - Still nothing would happen. I called as recently as today. Saneliswe told me that she went to finance dept and they should have sent me an email on the refund confirmation. I have not received such. I don't know whats going on anymore!!! AM SO TIRED OF THIS BAD TREATMENT!!!!!
I would like to sincerely apologise for the lack of response with respect to the processing of this refund. I do understand that this should never have been the case and I'm really very sorry that you didn't decide to ask to speak to Sanelisiwe's manager at some point as it would never have come to this point of you having to complain on a forum of this nature.
Sanelisiwe did escalate the refund request to me this afternoon and I have confirmation that the refund has been effected to your credit card as of today.
Please accept my apology for this. I do think that part of the experience is the result of Sanelisiwe having been a new customer service consultant who wasn't sure as to the procedure involved in getting the refund processed and failed to be assertive in making a plan to escalate it through the correct channels.
I would like to sincerely apologise for the lack of response with respect to the processing of this refund. I do understand that this should never have been the case and I'm really very sorry that you didn't decide to ask to speak to Sanelisiwe's manager at some point as it would never have come to this point of you having to complain on a forum of this nature.
Sanelisiwe did escalate the refund request to me this afternoon and I have confirmation that the refund has been effected to your credit card as of today.
Please accept my apology for this. I do think that part of the experience is the result of Sanelisiwe having been a new customer service consultant who wasn't sure as to the procedure involved in getting the refund processed and failed to be assertive in making a plan to escalate it through the correct channels.