NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
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Recent reviews (2)
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Share Your Experience1 reviews | Active since Mar 2011
PRIVATE HEALTH ADMINISTRATORS (PHA) IS THE WORST - MAKING BONITAS LOOK BAD
It is NOW 2 months and 4 days since BONITAS made the ERROR of moving away from MEDSCHEME to Private Health Administrators (PHA) and Momentum Health YET my ISSUES pertaining to CHRONIC MEDICATION have not been resolved. BONITAS assured members that there would be NO CHANGE in BENEFITS yet PHA made an ******** of this. My SHORTFALLS on CHRONIC MEDS for MYSELF and MY WIFE has progressively INCREASED from JUNE to JULY. We are now approaching my next CHRONIC CLAIM and the SHORTFALLS for the last 2 MONTHS have NOT YET BEEN addressed by PHA despite MILLIONS of EMAILS and PHONE CALLS. PHA was a BAD CHOICE. They are making BONITAS look WORSE than they actually are.
1 reviews | Active since Mar 2011
PRIVATE HEALTH ADMINISTRATORS (PHA) IS THE WORST - MAKING BONITAS LOOK BAD
It is NOW 2 months and 4 days since BONITAS made the ERROR of moving away from MEDSCHEME to Private Health Administrators (PHA) and Momentum Health YET my ISSUES pertaining to CHRONIC MEDICATION have not been resolved. BONITAS assured members that there would be NO CHANGE in BENEFITS yet PHA made an ******** of this. My SHORTFALLS on CHRONIC MEDS for MYSELF and MY WIFE has progressively INCREASED from JUNE to JULY. We are now approaching my next CHRONIC CLAIM and the SHORTFALLS for the last 2 MONTHS have NOT YET BEEN addressed by PHA despite MILLIONS of EMAILS and PHONE CALLS. PHA was a BAD CHOICE. They are making BONITAS look WORSE than they actually are.
1 reviews | Active since Oct 2010
I have been requesting an authorisation since the 17th of June for a procedure on the 26th of June
I have been requesting an authorisation since the 17th of June for a procedure on the 26th of June. I phoned on the 17th and sent all the required documents. I was promised that I would have an answer on Monday 22nd of June. When I phoned on Monday nothing was done and it wasn't referred to the medical advisor as promised. The pre-authorisation agent assured me that the case will be escalated to the medical advisor and I can phone on Tuesday. I phoned Tuesday, still no response and again I was promised it was escalated and that I will have an answer today. I spent over 2 hours on the phone today only to be told that it was sent this morning to the medical advisor and I can expect an answer in 48 - 72 hours. This after they received everything a week ago. Since the move to the new administrator Bonitas has become one of the worst medical aids I have dealt with, full of empty promises and blatantly lying to members. They don't care about their members at all.
1 reviews | Active since Oct 2010
I have been requesting an authorisation since the 17th of June for a procedure on the 26th of June
I have been requesting an authorisation since the 17th of June for a procedure on the 26th of June. I phoned on the 17th and sent all the required documents. I was promised that I would have an answer on Monday 22nd of June. When I phoned on Monday nothing was done and it wasn't referred to the medical advisor as promised. The pre-authorisation agent assured me that the case will be escalated to the medical advisor and I can phone on Tuesday. I phoned Tuesday, still no response and again I was promised it was escalated and that I will have an answer today. I spent over 2 hours on the phone today only to be told that it was sent this morning to the medical advisor and I can expect an answer in 48 - 72 hours. This after they received everything a week ago. Since the move to the new administrator Bonitas has become one of the worst medical aids I have dealt with, full of empty promises and blatantly lying to members. They don't care about their members at all.