1 reviews | Active since May 2017
VODACOM INCORRECT BILLING
<p>I received a statement at the beginning of November 2016 for R5090.88 on my contract of 2GIGS per MONTH. I calculated that I must have used (besides my 2GIGS) have used an additional 58.25GIGS during October 2016! I have never used up my 2GIGS per month in all the YEARS that I have been on contract with Vodacom ..... but now I have used up more than what a COMPANY would use in a month!!!</p> <p> </p> <p>I have emailed Vodacom ********** x2 on 14 November 2016.</p> <p>BOTH emails were delivered successfully and BOTH emails were READ on 14 November 2016.</p> <p> </p> <p>I also PHONED Vodacom re the above and requested ITEMISED BILLING. That will take about 16 working days. Any response from Vodacom? NIL ZIP NOTHING !!!!!</p> <p> </p> <p>On 30 November 2016 I received a letter of "goodwill" from Vodacom where they are prepared to CREDIT my account with R3714.00 excluding VAT. According to them the "usage" was "correct". IMPOSSIBLE!!!</p> <p> </p> <p>Phoned Vodacom AGAIN to discuss this issue. Requested ITEMISED BILLING AGAIN ..... NO RESPONSE AGAIN after 16 days!</p> <p> </p> <p>On 03 December 2016 received my statement - still exactly the same! Now I am refusing to even pay my monthly fee as I have had absolutely NO access to my data whatsoever - not even my 2GIGS.</p> <p> </p> <p>15 December 2016 I received an letter "To make IMMEDIATE payment to avoid disconnection of all services". Helloooooo I have not had ANY services since November 2016 anyway.</p> <p> </p> <p>20 December 2016 I've sent ANOTHER email to ********** which was successfully delivered to ********** but NOT READ.</p> <p> </p> <p>10 January 2017 received the SAME statement AGAIN. NO CHANGES!</p> <p> </p> <p>On 08 February 2017 I PHONED Vodacom AGAIN explaining the whole issue AGAIN to "Solutions dept" and was told AGAIN 16 working days to check/investigate into the matter. Ref No. 1- ********** 766685 requesting ITEMISED BILING AGAIN (was told it will cost me R15.00 extra - no problem will pay that gladly to enable me to SEE where my "money" went.</p> <p> </p> <p>8 MAY 2017 Received the freaking SAME STATEMENT AGAIN! I PHONED Vodacom AGAIN ... was sent from pillar to post (MY airtime thank you very much) and was told my account is now at LEGAL!!!!! Was told my "Customer Care" that should we be disconnected then I can phone LEGAL DIRECT on ********** . Spoke to Sebonelo in LEGAL who said (here we go again...) I must speak to customer care because I have a ref no. We were disconnected and when AI tried to phone back to LEGAL .... uh-uh no such no!</p> <p> </p> <p>Just WHAT MORE MUST I DO TO CLEAR THIS NONSENSE?????? If it was that I left the issue and did not address it ... by all means but for goodness sake I have run out of PATIENCE and IDEAS.</p> <p> </p> <p>VODACOM do something about this now ONCE AND FOR ALL!</p> <p> </p>