TABLET CONTRACT

Item: Private Affairs
Rating: 3

Good day On 17 January 2017 I signed a contract at Vodacom Shop Mall of the South for a Alcatel plus 10 tablet \computer on promotion at R250 for 2 Gb DATA TILL 12:00 at night ,and 2 gb after 12:00 . In Jan. 2017 I skyped to Ireland twice without problem. The monthly deduction was R179-pro-rata contracted cost.1 Febr. The amount ofR837 was deducted,which includes R19O for my cellphone contract.I used skype once, and Internet twice, then NO MORE DATA LEFT! I went to Voda, MOS(Mall of the South) to query.I waited 4 hours and was informed that it was Windows updating constantly.I was informed that I was on “open contract”, which meant that if the 2 gb data is depleted, it continues to use data, the cost of which will be additional to my account.This wasn’t explained to me at the signing of the contract!I requested that the automatic update be removed from the system ,which they ostensibly did.They refunded me R285 cash . On 7 March I went to Voda MOS to enquire about 1.how much data on tablet,as according to contract,there should be 4 gb , and I have not used the tablet at all from mid-Feb. to end of March! 2.why has my account not been debited with R250 as per agreed-upon contract amount? This experience was starting to irk me and I do not wish it upon my worst enemy! I also enquired about terminating the contract,as I was of the opinion that it was a breach from Vodacom’s side.I was told termination of the contract would cost me over R4000!. This is unacceptable,as I am now paying much more than the contracted R250 ,and I cannot even use the tablet,as I never have data available on the contract! The person at Voda MOS is Goodness,and the owner is Abueng . End of March NO DEDUCTION was made from my account?? On 1 May I went all the way to Vodacom World Midrand customer care ,hoping that they would be able to sort this out.I insIsted talking to the manager,and technician Nomava fetched the manager(unfortunately I didn’t take his name),and both he and Nomava assured me that what transpired on my account was incorrect,and that they will arrange for a refund.The amount deducted for April was a preposterous R1566!.They also affirmed that they will request a termination of the contract.I was told that the service request will take at most 14 working days to be resolved. After several phone calls at my expense, as to the progress of the matter,I was informed every time that they can only say that the matter is in progress. Upon enquiry,no-one could put me through to Nomava,or give me her contact details.She did however give me her e-mail address,ie: ********** On 18 May I went to Voda the Glen to enquire about progress.The manager informed me that NO REQUEST FOR REFUND HAD BEEN LOGGED AT Vadacom World! What a farce!No mention on the system about termination of contract either.I travelled all the way from Alberton to Midrand to no avail!What incompetence from Vodacom HO!The ref . from VodaWorld is 1- ********** ********** . The ref from the Glen is 1- ********** ********** .By the way,technician Carl at the Glen is an asset to Vodacom-he is friendly and courteous,helpful and always goes the extra mile for his clients!This is much more than I can say for the staff of Voda Mall of the South,as they don’t know their product,do not inform clients of potential pitfalls such as what I encountered with the so-called “open “contract.They are not helpful and keeps clients waiting for hours trying to figure out problems and to find solutions. Voda Glen told me it should take at least another 7 working days to hear from them concerning the refund of R1000+ and termination of contract .Really, from 1 May, and no joy yet! Yours truly Very unsatisfied customer PS-The above in essence means that I am paying over R300 pm (by the way, contractual price pm was R250 in January 2017 ,now I see it has increased to over R300 ,without informing me!), and I get NO USE OR BENEFIT out of the deal, as on the 1 st of each month, there is NO DATA to use, as per contracted agreement. In the light of the above, I hereby request that this contract be terminated henceforth and without undue delay. JS Erasmus Contact details: 011- ********** ********** 293

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