The worst travel experience

The worst travel experience, if there was a -1 I would definitely give them that. Priority escapes has made me hate travelling, I phoned them after seeing a deal on social media, upon enquiry priority escapes kept calling to see if I’m interested we’ll yes I finally paid the money, when I called to asked for travel documents etc the agent was busy and didn’t get back to me I called again to find out what was the case another lady managed to help,The agent was Only interested in seeing me paying for the quote the after sales experience was a mess, okay I’ve never used an agency that don’t offer insurance in their sales surprisingly these ones don’t , I had to ask and I was only referred, not even help so insurance is my portion they don’t care as long as I paid their deal. Does it get better, No, They use cheap airline which are entirely unprofessional, our luggage was left at the airport due to the incompetence of the airline they use , upon realising this we contacted them to report the lost luggage they **** to us and said the luggage was on the way which it was not, we spent 2 days of our holiday without clothes and other essentials and all they could do was lie and misinform, we had to get ACSA involved that’s when our luggage was found and delivered to us. They’re after sales is mess. Do I need to mention them changing the return flight on the Eve of return date, The put us in the most ********** flight back , you’d swear the operator of that flight was an intern , everybody on the flight was scared for their lives, Every experience with this agency was a mess, The experience was horrible . Nobody after the trip called us to apologise,we gave them days but it never happened, They care about you paying for deals , No after sales care non whatsoever