1 reviews | Active since Nov 2014
Service Disappointing
MALDIVES EXPERIENCE UNHAPPY
Booked a trip with Priority Escapes to Maldives, we missed our Domestic Flight to the Island, the passport control was congested, 1600 people waiting to be cleared, 7 of us were in the back of the plain, hence being back in the queue.
No proactiveness from the Islands rep, calling for passengers to get the front of the queue!!
We waited for 6 hours in the lounge, and hopes were high to to be accommodated on to the next flight, I personally called the emergency number of the agent in South Africa, otherwise we would have been stuck the entire evening without sleep.
We eventually put up in a 3 star hotel, actually not 3 star at all. We were accommoded on a 1500 hrs flight the next day..
We are waiting for Priority Escapes to make good !!!!
Thanks Mervyn
I am so sorry to hear about your experience on your journey to the Maldives. Unfortunately the airport being exceptionally busy is not something that we have control over, neither the ground handler. It is very unfortunate that you missed your domestic flight to the resort due to the queues at immigration in the Maldives.
From the moment we were made aware of the situation via our emergency number, our lovely Escape Artist Nomonde called many hotels close to the airport to accommodate you and all affected guests to make sure that you were re-accommodated for the evening as we would never leave our guests stranded. Due to it being a very busy time for the Maldives we had to contact various hotels until we were able to find a hotel with availability. I am sorry you felt that the standard of the hotel was not up to scratch.
As discussed, you will be receiving a one night refund for the 1 night you missed at South Palm which will compensate for the one night hotel stay.
Once again, we apologize for the inconvenience you experienced, however I hope you can appreciate that this was no fault of Priority Escapes.
Despite the above I trust you are having a wonderful holiday in paradise.
Yours in travel
Megan Murray
AMAZING CUSTOMER SPECIALIST
I am so sorry to hear about your experience on your journey to the Maldives. Unfortunately the airport being exceptionally busy is not something that we have control over, neither the ground handler. It is very unfortunate that you missed your domestic flight to the resort due to the queues at immigration in the Maldives.
From the moment we were made aware of the situation via our emergency number, our lovely Escape Artist Nomonde called many hotels close to the airport to accommodate you and all affected guests to make sure that you were re-accommodated for the evening as we would never leave our guests stranded. Due to it being a very busy time for the Maldives we had to contact various hotels until we were able to find a hotel with availability. I am sorry you felt that the standard of the hotel was not up to scratch.
As discussed, you will be receiving a one night refund for the 1 night you missed at South Palm which will compensate for the one night hotel stay.
Once again, we apologize for the inconvenience you experienced, however I hope you can appreciate that this was no fault of Priority Escapes.
Despite the above I trust you are having a wonderful holiday in paradise.
Yours in travel
Megan Murray
AMAZING CUSTOMER SPECIALIST