LT
Louise T
1 reviews | Active since Jun 2012
10 Jan 2023, 15:38
Priority Escapes
Priority Escapes was somewhere in the foodchain of our family holiday to the Maldives Dec / Jan 2022/23. Our holiday was booked and paid for in Oct 2021 and then postponed because of Covid. Our hotel Sun Siyam is 100% adamant that payment was only received from yourselves on the day we arrived several hours after we were informed at the hotel airport desk that we had not paid. In fact they demanded that we pay if we wished to be taken to the airport, which we refused. So where was the money?? In your account eaning fat interest?? We have not heard one single word from you - no apology, no explanation, no show at the Zoom call organized by Development Promotions. We had a stressful, humiliating 4 hour wait for our transfer to the hotel, after a 9 hour flight. Your behavior then and now is disgraceful, it may, in fact, be ******** and we are seeking legal advice. We have told everyone we know - there are ethical, responsible travel shops out there but Priority Escapes is not one of them.
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Replies (2)
Priority Escapes's replyOfficial
12 Jan 2023, 14:54Hi Louise
We are deeply saddened that your long-awaited escape to paradise was inconvenienced. Please know that this is an anomalous event and our on-standby emergency staff was immediately engaged to try our best to swiftly resolve this miscommunication and get you to your resort in under four hours.
We were made aware of your complaint and did invite your feedback via our retailer Development Promotions in order for us to address this coming Monday (16th January) and we still invite you to do so.
We do understand that your holiday in paradise was enjoyable, and that you returned home on our direct flight with the ideal seats you requested, which we hope was a small example of the Priority service we are known for with the vast majority of our very valued customers.
We once again apologise for the delay and look forward to engaging this week to clarify this unfortunate situation.
We are deeply saddened that your long-awaited escape to paradise was inconvenienced. Please know that this is an anomalous event and our on-standby emergency staff was immediately engaged to try our best to swiftly resolve this miscommunication and get you to your resort in under four hours.
We were made aware of your complaint and did invite your feedback via our retailer Development Promotions in order for us to address this coming Monday (16th January) and we still invite you to do so.
We do understand that your holiday in paradise was enjoyable, and that you returned home on our direct flight with the ideal seats you requested, which we hope was a small example of the Priority service we are known for with the vast majority of our very valued customers.
We once again apologise for the delay and look forward to engaging this week to clarify this unfortunate situation.
Priority Escapes's reply12 Jan 2023, 14:54
Official
Hi Louise
We are deeply saddened that your long-awaited escape to paradise was inconvenienced. Please know that this is an anomalous event and our on-standby emergency staff was immediately engaged to try our best to swiftly resolve this miscommunication and get you to your resort in under four hours.
We were made aware of your complaint and did invite your feedback via our retailer Development Promotions in order for us to address this coming Monday (16th January) and we still invite you to do so.
We do understand that your holiday in paradise was enjoyable, and that you returned home on our direct flight with the ideal seats you requested, which we hope was a small example of the Priority service we are known for with the vast majority of our very valued customers.
We once again apologise for the delay and look forward to engaging this week to clarify this unfortunate situation.
We are deeply saddened that your long-awaited escape to paradise was inconvenienced. Please know that this is an anomalous event and our on-standby emergency staff was immediately engaged to try our best to swiftly resolve this miscommunication and get you to your resort in under four hours.
We were made aware of your complaint and did invite your feedback via our retailer Development Promotions in order for us to address this coming Monday (16th January) and we still invite you to do so.
We do understand that your holiday in paradise was enjoyable, and that you returned home on our direct flight with the ideal seats you requested, which we hope was a small example of the Priority service we are known for with the vast majority of our very valued customers.
We once again apologise for the delay and look forward to engaging this week to clarify this unfortunate situation.
LT
Louise T's updateReviewer Update
12 Jan 2023, 16:36Inconvenienced is a complete understatement. We were a family group of 10 people , 2 over 70 and 4 children. Our flight was 9 hours . We reached the hotel at 2pm. You do the maths - this can hardly be called a swift resolution. Meanwhile the hotel desk staff at the airport were rude and hostile. We sent you email a few days later in which we wondered why we had not heard a single word from you, no explanation, no apology. You did not respond. You did not show up on Jan 6th when Development Promotions invited your MD Francois Swart to a telephone conference with me. At that call it became increasingly clear that the buck stopped with you and that you were not taking any responsibility at all. Now that you have been named and shamed on a public platform for being *********** and possibly ********* you say there is a call on Jan 16th - first we've heard of this. We are more than happy to attend and see your proof of when you paid Sun Siyam Olhulveli . We know when we paid Development Promotions and Development Promotions know when they paid you. We are all very interested to see your proof and hear your explanation.
LT
Louise T's update12 Jan 2023, 16:36
Reviewer Update
Inconvenienced is a complete understatement. We were a family group of 10 people , 2 over 70 and 4 children. Our flight was 9 hours . We reached the hotel at 2pm. You do the maths - this can hardly be called a swift resolution. Meanwhile the hotel desk staff at the airport were rude and hostile. We sent you email a few days later in which we wondered why we had not heard a single word from you, no explanation, no apology. You did not respond. You did not show up on Jan 6th when Development Promotions invited your MD Francois Swart to a telephone conference with me. At that call it became increasingly clear that the buck stopped with you and that you were not taking any responsibility at all. Now that you have been named and shamed on a public platform for being *********** and possibly ********* you say there is a call on Jan 16th - first we've heard of this. We are more than happy to attend and see your proof of when you paid Sun Siyam Olhulveli . We know when we paid Development Promotions and Development Promotions know when they paid you. We are all very interested to see your proof and hear your explanation.