Communication is shocking

We booked a Black Friday Special and yes the flights were really R1. We booked a specific week that coincided with my birthday. We were notified that we would receive our vouchers a week before we need to travel. The week before we needed to travel we receive nothing and ended up going to their offices to ask what is going on. Our lives are not just pack up and go - leave was discussed and approved months in advance arrangements need to be made for kids and pets that are staying home etc. And a week before we are intended to leave we still don't know if we are going or not. Friends of ours trip for a different date got cancelled and they had to book for a month later. We eventually got our travel vouchers - the day before our trip we get notified of our flight change coming back home. On the flight we heard that some people came to the airport and still had no travel vouchers and was only mailed to them while they were at the airport. Check in at the airport was great and we also received a printout of the changed flight back. Coming back at the airport there were some chaos as some received a notification that they are booked on KQ7616 and some on KQ7617 (Correct flight was KQ7617) which meant some of us weren't on the list for the flight. Luckily one of the guys at our resort requested flight ticket numbers and everyone from our resorts tickets were sent to him and the ground crew could sort it out and we all flew home together. The vacation was great. But the admin and communication of Priority Escape is a bit shocking and by the chatter in the plane it wasn't just our experience.