MC
Meaghan C

1 reviews | Active since Sept 2013

24 May 2022, 15:52

Average experience

I had an average experience with Priority Escapes. Our flight was cancelled and they put us on another flight without telling us - I was the one who noticed and contacted them... they should have contacted us immediately and discussed our options. Also, Priority blamed Air Seychelles for the cancellation but Priority charters the flights, so my feeling is that it wasn't Air Seychelles cancelling, it was Priority but they did not want to take the blame. They had locked us in, as we had paid, so they didn't care that they were messing up our holiday by changing the dates. Unfortunately we also had an underwhelming consultant. She was either *********** or disinterested, but either way, she didn't respond to my emails and I had to keep contacting her manager to get a response which was very frustrating.

0
Replies (1)
Priority Escapes
Priority Escapes's reply25 May 2022, 14:19
Official
Hi Meaghan

I am so sorry to hear that you had a less than satisfactory experience due to a lapse of service on our part.  I can assure you the flight change was in no way intended to inconvenience you and I believe we reached a resolution to re-accommodate you and get you to paradise. 

I tried to contact you telephonically to extend my apologies, please feel free to reach out if you would like to discuss this matter further. 

Despite the above, I trust you had a wonderful holiday!

Yours in Travel
Megan Murray
CUSTOMER SERVICE SPECIALIST