1 reviews | Active since May 2022
Absolutely shocking - a traveler's nightmare come true
The most stressful, unprofessional travel experience from booking to travelling. Will never recommend or use again. From lying about cancelled Air Seychelles flights to failing to book and confirm our transit seaplane and resort, to blaming Radisson for sending mails on a day when a particular agent doesn't work as an excuse for not replying to mails from the resort trying to confirm us, Priority Escapes was unprofessional in the extreme. The entire experience demonstrated that their priority is what is convenient for them and taking any kind of accountability was never on the agenda - every error on their part was someone else's fault (Air Seychelles, Radisson Blu - they were all blamed). The fact that they had clients stranded in Male for a day due to their incompetence (an apology or offer of assistance never in sight) and were quite happy to take no responsibility at all and let Radisson Blu clean up their mess says it all.
I sincerely apologize for the lapse of service on our part, I can assure you we have put measures in place to make sure this does not occur again.
We truly value you as a customer and to my knowledge our Operations Manager, Aileen has been in contact with you to extend her apologies and discuss this matter with you. If we can assist you in any way further, please don't hesitate to reach out.
I truly hope we can make this up to you again, and take you back to paradise.
Despite the above issues I trust you had a magnificent holiday!
Yours in Travel
Megan
CUSTOMER SERVICE SPECIALIST
I sincerely apologize for the lapse of service on our part, I can assure you we have put measures in place to make sure this does not occur again.
We truly value you as a customer and to my knowledge our Operations Manager, Aileen has been in contact with you to extend her apologies and discuss this matter with you. If we can assist you in any way further, please don't hesitate to reach out.
I truly hope we can make this up to you again, and take you back to paradise.
Despite the above issues I trust you had a magnificent holiday!
Yours in Travel
Megan
CUSTOMER SERVICE SPECIALIST
