JS
Janice S
1 reviews | Active since Oct 2019
01 Oct 2019, 10:10
********* and dishonest
In February of this year, I placed an order for business cards for a non-profit that I run. After being told that digital proofs were an extra cost I cancelled the order. I was told our account would be refunded within 14 days. In September an audit picked up that no refund had been made. We are still being told to wait 14 working days which have lapsed. Are you actually going to refund this money?
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Replies (5)
printulu.co.za's replyOfficial
01 Oct 2019, 10:41Good day Janice,
I am sorry to hear about the experience you've had with us this far. May I please ask that you send us your order number so that I can track what exactly is happening and fix this matter for you.
We apologize for the inconvenience this has caused.
Kind regards,
Sindisiwe Mncube.
I am sorry to hear about the experience you've had with us this far. May I please ask that you send us your order number so that I can track what exactly is happening and fix this matter for you.
We apologize for the inconvenience this has caused.
Kind regards,
Sindisiwe Mncube.
printulu.co.za's reply01 Oct 2019, 10:41
Official
Good day Janice,
I am sorry to hear about the experience you've had with us this far. May I please ask that you send us your order number so that I can track what exactly is happening and fix this matter for you.
We apologize for the inconvenience this has caused.
Kind regards,
Sindisiwe Mncube.
I am sorry to hear about the experience you've had with us this far. May I please ask that you send us your order number so that I can track what exactly is happening and fix this matter for you.
We apologize for the inconvenience this has caused.
Kind regards,
Sindisiwe Mncube.
JS
Janice S's updateReviewer Update
01 Oct 2019, 10:50Dear Sindisiwe
This is disingenuous! The organisation is AWiA, African Women in Agriculture and my admin has been liaising with you for days only to be strung along. Please see emails from Thoko Malinga and now from me.
thank you
Janice
This is disingenuous! The organisation is AWiA, African Women in Agriculture and my admin has been liaising with you for days only to be strung along. Please see emails from Thoko Malinga and now from me.
thank you
Janice
JS
Janice S's update01 Oct 2019, 10:50
Reviewer Update
Dear Sindisiwe
This is disingenuous! The organisation is AWiA, African Women in Agriculture and my admin has been liaising with you for days only to be strung along. Please see emails from Thoko Malinga and now from me.
thank you
Janice
This is disingenuous! The organisation is AWiA, African Women in Agriculture and my admin has been liaising with you for days only to be strung along. Please see emails from Thoko Malinga and now from me.
thank you
Janice
printulu.co.za's replyOfficial
01 Oct 2019, 11:34Hi Janice,
Kindly note that Tumi called and emailed Thoko in February to let her know that we will do the proof a courtesy and all she needed to do is confirm if we should proceed with the size as is however we got no response.
Nonetheless, your refund will be processed by the end of this week.
Kindly note that Tumi called and emailed Thoko in February to let her know that we will do the proof a courtesy and all she needed to do is confirm if we should proceed with the size as is however we got no response.
Nonetheless, your refund will be processed by the end of this week.
printulu.co.za's reply01 Oct 2019, 11:34
Official
Hi Janice,
Kindly note that Tumi called and emailed Thoko in February to let her know that we will do the proof a courtesy and all she needed to do is confirm if we should proceed with the size as is however we got no response.
Nonetheless, your refund will be processed by the end of this week.
Kindly note that Tumi called and emailed Thoko in February to let her know that we will do the proof a courtesy and all she needed to do is confirm if we should proceed with the size as is however we got no response.
Nonetheless, your refund will be processed by the end of this week.
JS
Janice S's updateReviewer Update
01 Oct 2019, 13:58This is not about the proof - it about not returning funds due to you.
JS
Janice S's update01 Oct 2019, 13:58
Reviewer Update
This is not about the proof - it about not returning funds due to you.
printulu.co.za's replyOfficial
01 Oct 2019, 17:33Hi Janice,
I Completely understand and as stated the refund will be processed by the end of this week.
The reason the refund was not processed in February was based on the conversation Tumi had with Thoko about offering you the email proof and getting the confirmation to print the size ass is.
I Completely understand and as stated the refund will be processed by the end of this week.
The reason the refund was not processed in February was based on the conversation Tumi had with Thoko about offering you the email proof and getting the confirmation to print the size ass is.
printulu.co.za's reply01 Oct 2019, 17:33
Official
Hi Janice,
I Completely understand and as stated the refund will be processed by the end of this week.
The reason the refund was not processed in February was based on the conversation Tumi had with Thoko about offering you the email proof and getting the confirmation to print the size ass is.
I Completely understand and as stated the refund will be processed by the end of this week.
The reason the refund was not processed in February was based on the conversation Tumi had with Thoko about offering you the email proof and getting the confirmation to print the size ass is.