1 reviews | Active since Mar 2019
Refund Money
Dear Sir/ Madam
Printulu online company refused to refund my money as I cancel all the services I requested from them, below is the email they sent to me. I requested the service from them to print me Posters and Flyers, and they demanded me to do the artwork of which I failed to do it myself , I then cancel their services., since they never told me that they dont serve any deadline as well. Can you please help me to get my money back , this company never give me any services which I requested.
Good day Gloria,
Thank you for the email.
The accounts department has rejected your refund request. We will offer the amount as store credit so that you can use it next time you order with us.
As a courtesy, we would like to offer you one free design.
Should you have any further questions. Please let us know.
Kind regards,
Ingrid Ndhlovu
Customer Support T: +27 (10) ********** E: ********** http://www.printulu.co.za/
P.S. If you are struggling with designing your artwork we have a helpful blog for you linked below:
Top design websites for non-designers
Would you like to know how to order online with Printulu?
Here's how:
Thank you for your feedback.
Please kindly note that there has been a slight miscommunication with regards to this whole issue. We are not refusing to refund you your money and we will never do that, we were just offering you the money as in-store credit to use on your next order plus 1 free design as a courtesy. In-store credit makes it easier when placing an order as you only select the store credit and your order gets processed without the worry of uploading any proof of payment.
Please take into consideration that we did try to assist you before your deadline but the designer couldn't work on the images you sent as they were screenshots. We do understand that as a first-time customer you did not understand how our system works hence why you ended up seeking a refund. We initially quoted you on design services of which you declined and told us that you have your own artwork. You eventually sent us the poster artwork but the flyer artwork was still outstanding, our designer tried assisting but unfortunately there was not much she could work on.
I will forward your banking details to our accounts department and once the payment has gone through we will let you know.
Our apologies once more for the inconvenience caused.
Kind regards,
Sindisiwe Mncube
Thank you for your feedback.
Please kindly note that there has been a slight miscommunication with regards to this whole issue. We are not refusing to refund you your money and we will never do that, we were just offering you the money as in-store credit to use on your next order plus 1 free design as a courtesy. In-store credit makes it easier when placing an order as you only select the store credit and your order gets processed without the worry of uploading any proof of payment.
Please take into consideration that we did try to assist you before your deadline but the designer couldn't work on the images you sent as they were screenshots. We do understand that as a first-time customer you did not understand how our system works hence why you ended up seeking a refund. We initially quoted you on design services of which you declined and told us that you have your own artwork. You eventually sent us the poster artwork but the flyer artwork was still outstanding, our designer tried assisting but unfortunately there was not much she could work on.
I will forward your banking details to our accounts department and once the payment has gone through we will let you know.
Our apologies once more for the inconvenience caused.
Kind regards,
Sindisiwe Mncube