1 reviews | Active since Sept 2009
Printulu - utterly useless
I ordered 2 roll up banners - the first set were falling over. I emailed and asked for the banners to be replaced. It took almost 3 weeks to get replaced after countless emails and asking my client to post a video of the banners falling over and of course having them watch a video of how to open and install a roll up banner. And after all this the replacement banners don’t fall over but they now do not close. And printulu is asking me to again insult my client’s intelligence by asking them to watch another video on how you close a pull up banner and to please send more photos of how these units are not working. Get in your car, drive to the client and go see the banner yourself!!! I hope the industry does not loose good old fashioned customer service. Call Centre operators whilst they might be cheap are utterly useless in a situation like this.
Good day Sally,
Thank you for your Feedback
As per the telecon with Bulumko. We are trying to assist you but it will not be possible for us to assist you if I do not receive all the necessary information that we require to resolve a complaint in a speedy manner.
We are an online printing company and our processes are different from a traditional printing company. To be able to offer the competetive prices we offer and convenience for our clients we have cut out some processes that will add cost for the customer. We do not use sales agents that visit different clients we have a customer service department that is responsive and assists customers according to the processes of Printulu.
We understand that there is another issue that you are experiencing with your banners which were delivered 2 weeks back. We are only requesting that you send us a video of the error so that we can assist in resolving the complaint.
Please note that an agent cannot book a collection with the courier without knowing that there is an actual issue with the banners because it is additional costs to book a courier.
With your cooperation, the complaint will be resolved more efficiently.
Please respond to us the
Kind regards,
The printulu team
Customer Support
T: +27 (10) ***
E: ***
http://www.printulu.co.za/
Good day Sally,
Thank you for your Feedback
As per the telecon with Bulumko. We are trying to assist you but it will not be possible for us to assist you if I do not receive all the necessary information that we require to resolve a complaint in a speedy manner.
We are an online printing company and our processes are different from a traditional printing company. To be able to offer the competetive prices we offer and convenience for our clients we have cut out some processes that will add cost for the customer. We do not use sales agents that visit different clients we have a customer service department that is responsive and assists customers according to the processes of Printulu.
We understand that there is another issue that you are experiencing with your banners which were delivered 2 weeks back. We are only requesting that you send us a video of the error so that we can assist in resolving the complaint.
Please note that an agent cannot book a collection with the courier without knowing that there is an actual issue with the banners because it is additional costs to book a courier.
With your cooperation, the complaint will be resolved more efficiently.
Please respond to us the
Kind regards,
The printulu team
Customer Support
T: +27 (10) ***
E: ***
http://www.printulu.co.za/
Good day Sally,
Thank you for your Feedback
As per the telecon with Bulumko. We are trying to assist you but it will not be possible for us to assist you if I do not receive all the necessary information that we require to resolve a complaint in a speedy manner.
We are an online printing company and our processes are different from a traditional printing company. To be able to offer the competetive prices we offer and convenience for our clients we have cut out some processes that will add cost for the customer. We do not use sales agents that visit different clients we have a customer service department that is responsive and assists customers according to the processes of Printulu.
We understand that there is another issue that you are experiencing with your banners which were delivered 2 weeks back. We are only requesting that you send us a video of the error so that we can assist in resolving the complaint.
Please note that an agent cannot book a collection with the courier without knowing that there is an actual issue with the banners because it is additional costs to book a courier.
With your cooperation, the complaint will be resolved more efficiently.
Please respond to us the
Kind regards,
The printulu team
Customer Support
T: +27 (10) ***
E: ***
http://www.printulu.co.za/
Good day Sally,
Thank you for your Feedback
As per the telecon with Bulumko. We are trying to assist you but it will not be possible for us to assist you if I do not receive all the necessary information that we require to resolve a complaint in a speedy manner.
We are an online printing company and our processes are different from a traditional printing company. To be able to offer the competetive prices we offer and convenience for our clients we have cut out some processes that will add cost for the customer. We do not use sales agents that visit different clients we have a customer service department that is responsive and assists customers according to the processes of Printulu.
We understand that there is another issue that you are experiencing with your banners which were delivered 2 weeks back. We are only requesting that you send us a video of the error so that we can assist in resolving the complaint.
Please note that an agent cannot book a collection with the courier without knowing that there is an actual issue with the banners because it is additional costs to book a courier.
With your cooperation, the complaint will be resolved more efficiently.
Please respond to us the
Kind regards,
The printulu team
Customer Support
T: +27 (10) ***
E: ***
http://www.printulu.co.za/