Printulu-ed out

So my business partner has been have endless hassle with Printulu. You see we are a small events company and we have just recently started. We needed business cards and when we went on google and searched for the best company & Printulu came out tops.

So we went along with them. Out business cards were to be cut in the shape of our company logo, which is called a Di-cut. They assured us that they can do it and quoted us accordingly. After payment was made they came back to say that they misquoted and that I have to pay in again.. My business card (Art Work) sat with their designers for a good few days. Only when I started making a noise then did somebody bother to do my art work... Don't get me started on how awful that art work was... its like they cannot take a simple instruction. Printulu gives you 3 opportunities to change/correct the art work, thereafter you will be charged for every change. I used up all my 3 life lines and it was still incorrect. It baffles me that the designers do not know the meaning of centralize? Never mind that, I requested the font to be changed, which never happened. Eventually, I settled for something my heart was not happy with.

After a number of frustrating phone calls I get told that my cards will be ready by Friday the 9th Feb 18. I was due to be in Cape Town the following week to do business and I needed these cards. I never got them... I had to move my Business Trip to the following week so that I could give these *********** people time to work on my oh so difficult business card. Not only that, i had to cough up more money to now change flights , accommodation and car hire. Just keep in mind that the only form of communication was when I called or emailed... Eventually, I get told that the cards will be delivered on Valentines Day 14 Feb 18. So, I made arrangements to have someone on standby to sign for these cards... Nothing arrived... No message nor email to state why...

Today, I called only to wait for a good 21 minutes before I could speak to somebody from the production line... I was told that I will speak to Keith, however a guy comes on the line and I vent to him ( thinking it was Keith)... After venting, I asked for the owners contact information and was told that I cannot have it... when I asked for the guys email who I was talking to he said Qondiso...... I was even more annoyed and confused as to why will this chap not stop me (like how he did many times during the call) and tell me that he is not Keith... Anyway, I got a call from Keith and he apologized and advised me that they cannot do my cards as it is rather intricate and tricky... Why was I not told this before?

Anyway, I am expecting a full refund from them... Not holding my breath as they might take their own sweet lazy time to pay.

I strongly suggest you NOT to use them EVER... unless you want your BP to go through the roof.

Peace