1 reviews | Active since Sept 2018
Printulu Branding on white label shipments.
How unprofessional! We just got a call from one of our main customers, to inform us that he will terminate his business with us.
The reason, out of curiosity, one of his staff members scanned the QR code which is on the outside of every Printulu white label shipment. Unfortunately, this code is linked directly to Printulus website and shows the end-customer who has shipped the parcel. How careless can a company be to expose their clients and willingly rob their customers? We can only warn every reseller not to make use of the white label option. Printulu is knowingly placing that information on their boxes, regardless of the risk for resellers to be exposed. I tried to call and tried the live chat to inform Printulu and get an explanation but as usual, no answer on the phone or live chat. This is just the top of a long list of bad experiences with Printulu.
We can only agree with all the bad ratings here, and we will definitely not make use of Printulu anymore. There are much better companies in South Africa who are taking customer service seriously and concentrate on keeping their promises and not on marketing.
Dear Elsabe,
Thank you very much for your feedback and we would like to apologize for any inconvenience caused. We really appreciate the time for giving us feedback as this is the only way for us to improve. Unfortunately, we do not have any order in your name or with your email address. Therefore, it is impossible for us to investigate, deny or accept any fault. We cannot even confirm whether the order was placed as a white labelled delivery.
Please note that we take our resellers business very serious and we make sure that there is nothing that indicates that the order comes from printulu. Please note that the QR codes only show a white labelled thank you page. We were unable to replicate the problem that you have described with any order we have tested with our development team. As we do not want to take any chance, we have disabled the QR codes for now until we have found out what has happened to your order. Therefore, please assist us in giving your order number so we can investigate whether a wrong label was placed incorrectly on your box.
Please provide us with your contact details and I would personally like to investigate the situation.
Best regards,
Alexander.
Dear Elsabe,
Thank you very much for your feedback and we would like to apologize for any inconvenience caused. We really appreciate the time for giving us feedback as this is the only way for us to improve. Unfortunately, we do not have any order in your name or with your email address. Therefore, it is impossible for us to investigate, deny or accept any fault. We cannot even confirm whether the order was placed as a white labelled delivery.
Please note that we take our resellers business very serious and we make sure that there is nothing that indicates that the order comes from printulu. Please note that the QR codes only show a white labelled thank you page. We were unable to replicate the problem that you have described with any order we have tested with our development team. As we do not want to take any chance, we have disabled the QR codes for now until we have found out what has happened to your order. Therefore, please assist us in giving your order number so we can investigate whether a wrong label was placed incorrectly on your box.
Please provide us with your contact details and I would personally like to investigate the situation.
Best regards,
Alexander.