1 reviews | Active since Jan 2018
POOR SERVICE
I ordered a pull up banner on the 12th Nov sent the everything they'd require from a client (p. o. p and artwork). They have sent me an email confirming that they are busy with production and I will get my order in the next 5 days. Which I did not have a problem with. Got an email advising they have sent it to the courier and got an SMS confirming that my order will be delivered to me on the 22nd of Nov. But I did not receive my order, I then called the courier checking with them quoted the tracking number apparently they sent me wrong tracking number. Poor service from both parties (Printulu and their people that does deliveries). I sent Thokozile an email from Printulu making her aware that I'm still waiting for my order. She advised that she thought I have received it already.... I then called her she advised that she have contacted the courier checking what's going on and she is waiting for the courier to get back to her. Printulu careless with its clientel.... They'd communicate with you only if you contact them. They don't even check if you have received your order. Till today I have not received my order no communication from them. All they do is to ignore your email. Never consider them..... Unless you want disappointments or POOR SERVICE rather.
Thank you for your feedback. We would like to sincerely apologise on behalf of our courier and for the lack of service you received.
We understand your frustration and we understand that what happened was unacceptable.
We've integrated our system with the courier company's so that we can track everything and be alerted throughout the process. We dispatched your order on time and the error came when the courier misplaced the parcel. We were not aware of this until you let us know that you hadn't received your banner.
This is is not a matter of us not caring what happens to our client's orders we've put automated processes in place to mitigate errors as our agents deal with hundreds of clients daily we cannot guarantee that human error can always be avoided, hence the automation.
We did reprint the banner for you as soon as the courier confirmed that the parcel was misplaced from their side. We can assure you that we have escalated this to the CEO of our courier partner and we are working together to ensure that Printulu's orders are on time and dealt with diligently.
Kind regards,
Tumi Moloi
Thank you for your feedback. We would like to sincerely apologise on behalf of our courier and for the lack of service you received.
We understand your frustration and we understand that what happened was unacceptable.
We've integrated our system with the courier company's so that we can track everything and be alerted throughout the process. We dispatched your order on time and the error came when the courier misplaced the parcel. We were not aware of this until you let us know that you hadn't received your banner.
This is is not a matter of us not caring what happens to our client's orders we've put automated processes in place to mitigate errors as our agents deal with hundreds of clients daily we cannot guarantee that human error can always be avoided, hence the automation.
We did reprint the banner for you as soon as the courier confirmed that the parcel was misplaced from their side. We can assure you that we have escalated this to the CEO of our courier partner and we are working together to ensure that Printulu's orders are on time and dealt with diligently.
Kind regards,
Tumi Moloi