Poor quality and service
Paid express delivery. The cards arrived a day late with no communication as to why or that they would be delayed.
The cards were also poor quality and the company is now wasting my time and making no effort to rectify the situation.
Don’t waste your money here.
May 9, 2018 2:24:27 PM
Good day Ricardo,
We hope you are well, you lodged in your complaint in yesterday Morning about the colour of the business cards not being uniform.
We requested that you send us an image showing the error and the image you sent was taken at an angle which didn't make the mistake visible. You later spoke to Tumi on the phone who was trying to assist and you were not willing to send a picture again.
We try our level best to resolve client complaints speedily but we cannot assist you without your cooperation.
We apologise that your cards were not delivered on time and we would like to offer you a free upgrade for next day delivery for your next flyer or business card order.
We tried to contact you as we identified what the reason for the colours not being the same on the back was. The logo on the artwork was an image and it was pasted onto a black background, the logo and the background had different values and the logo was supp**** RGB while the background was supp**** CMYK.
We wanted you to send us a correct file with all values the correct cmyk values and we would reprint the whole order.
Kind regards,
The Printulu team
May 9, 2018 2:24:27 PM
Good day Ricardo,
We hope you are well, you lodged in your complaint in yesterday Morning about the colour of the business cards not being uniform.
We requested that you send us an image showing the error and the image you sent was taken at an angle which didn't make the mistake visible. You later spoke to Tumi on the phone who was trying to assist and you were not willing to send a picture again.
We try our level best to resolve client complaints speedily but we cannot assist you without your cooperation.
We apologise that your cards were not delivered on time and we would like to offer you a free upgrade for next day delivery for your next flyer or business card order.
We tried to contact you as we identified what the reason for the colours not being the same on the back was. The logo on the artwork was an image and it was pasted onto a black background, the logo and the background had different values and the logo was supp**** RGB while the background was supp**** CMYK.
We wanted you to send us a correct file with all values the correct cmyk values and we would reprint the whole order.
Kind regards,
The Printulu team