Pathetic Service and No product received

I have been using this company for about 3 Years. I never had issues with them before. I placed an order for tags and received a notification that my order has been dispatched with tracking details on Friday 8th of March 2024. I tried to track the parcel on the 11th of March and noticed there has been no movement on the tracking. I then contacted Printulu and they told me that the parcel was misrouted to Cape Town instead of Polokwane. I accepted it and they said the parcel will be with me the next business day. I received no parcel. I then contacted the Courier Company and they confirmed that they have not received the parcel at all and no items have been misrouted. I contacted Printulu again. Every time I phone I am told these long winded stories from misrouted, courier never collected the parcels or I will receive a new waybill ... but no parcel has arrived and no new waybill details have been sent. This has been ongoing for 2 Weeks!!!! It is pathetic service and I will never use them again for any printing needs!