1 reviews | Active since Mar 2018
Lot's of emails, no printing
Two weeks ago I sent an email to Printulu with a very detailed explanation of how I would like to have 3 PDF's printed. I made an EFT payment and sent the proof through. After various (more than 40) emails, over 5 phone calls, having to create an online profile, my artwork that I urgently need printed this week will not be ready for delivery in time.
Waste of time and poor communication.
Got completely bogged down with replies and autoreplies and more emails, but no printing.
Rather approach a printing company in person.
Let's see how long (and how many emails) it takes for me to get a refund.
Good day Ane B,
Thank you for your feedback.
We apologise that you were not entirely satisfied with our service.
The reason we send multiple emails is to inform you of the progress of your order throughout the whole process as we are an online printer.
We apologise that this caused an inconvenience and to apologise for the delay we refunded the amount you paid back to you.
Should you use our services again in future, you will be assigned one agent to deal with your order.
Kind regards,
The printulu team
Good day Ane B,
Thank you for your feedback.
We apologise that you were not entirely satisfied with our service.
The reason we send multiple emails is to inform you of the progress of your order throughout the whole process as we are an online printer.
We apologise that this caused an inconvenience and to apologise for the delay we refunded the amount you paid back to you.
Should you use our services again in future, you will be assigned one agent to deal with your order.
Kind regards,
The printulu team