Late delivery, damaged/poorly printed orders, careless approach

Printulu has non-existent quality control. We have tried to use them in 4-5 opportunities because their pricing is attractive, but we will NEVER use them again even if they cost 20% of what their competitors are charging. It's simply not worth it. Every single time we have placed an order with them, they have delivered late and with quality issues. They have had to reprint most of the orders which were already delivered late on the 1st place. This last time was unbelievable to see how they delivered what looked like an in-house HUGE sheet of paper that a printing machine would process, with our damaged labels peeling off this gigantic sheet that should have been cut in A4 sheets. How does something like this even leave their workshop???? There is no one looking, no quality control whatsoever. Also, Printulu has a refund policy that gives you no choice but to take credit with them... Why must the customer forcibly give you business again? You have every opportunity to get it right, but you consciously choose not to. The staff is unapologetic, slow to respond to tickets, nowhere to be found when you call, and Alex (Founder) is nowhere to be found. He was copied in all our correspondence, and never showed interest. Agencies can give you HUGE business, but we demand punctuality because we also need to deliver our orders on time to our clients. Your failure becomes our failure and you guys simply DO NOT CARE. And please note that none of our orders were placed during the very busy December season - No excuses there.