Blame it on the system hey

Oh Printulu, you had all the makings of a world class service however fall very short due to a total lack of humanism, no empathy and a bull**** "system". One star is being gracious. Firstly, my client paid them directly to avoid any possible delays and in error had the POP sent to me via sms as opposed to email. I very quickly explained the situation to Shelton via their support chat facility who assured me it was no problem and that I should send him a screenshot of the sms and he would assist. No assistance came, rather a stupid uneducated email from ingrid stating the sms needs to be on a company letterhead from the bank. Wait, what? A letterhead via sms? Then eventually I remotely assist the client in printing a proof of payment which was then sent to Printulu who say even after 3 days that the payment had not reflected. Bull****. This is 2019 not 1920 and banking simply does not take that long. No empathy on Printulu's side has left me minus a client and future income from said client and I will go out of my way to ensure that not one single person I know uses this abomination of a company. Not even so much as an apology. Tsek. 5 stars to Postnet Northmead for printing my cards in 2 hours.