Bad service delivery
This is so frustrating to work with this company. We have sent through the incorrect art work and tried our level best to stop the printing and to replace the art work after there were so many promises that the art work has been updated to the correct art work and that we had time still to update it ... turns out they still used the incorrect art work on our banner and after a promise has been made that if it is the incorrect art work then we should let them know and they will reprint the art work without question ... now it seems like a struggle to see the difference between the incorrect and correct art work. This is really terrible making promises like that and then delivering the incorrect work! You can contact me on **********
Good day,
Thank you for your feedback.
We are sorry to hear about the frustration that you have had in your ordering process with us.
We apologise for the incorrect work that you received and we will like to rectify this for you. Please note that we require images of the final product that you received as this is part of our reprint process. We are not disputing the fact that we will reprint the banner for you but please understand that we need to follow the correct process in doing this.
We highly apologise for the inconvenience made.
With your cooperation, the complaint will be resolved more efficiently.
Kind regards,
The Printulu team
Customer Support
T: +27 (10) ***
E: ***
http://www.printulu.co.za/
Good day,
Thank you for your feedback.
We are sorry to hear about the frustration that you have had in your ordering process with us.
We apologise for the incorrect work that you received and we will like to rectify this for you. Please note that we require images of the final product that you received as this is part of our reprint process. We are not disputing the fact that we will reprint the banner for you but please understand that we need to follow the correct process in doing this.
We highly apologise for the inconvenience made.
With your cooperation, the complaint will be resolved more efficiently.
Kind regards,
The Printulu team
Customer Support
T: +27 (10) ***
E: ***
http://www.printulu.co.za/