APPALLING QUALITY AND SERVICE

So my order for notepads arrived on Friday 2 November 2018, keep in mind I had ordered and paid on the 1st of October 2018. During this time I had sent a staggering 19 e-mails including the one herein below stating my absolute dissatisfaction in your service and following up.

On the 1st of October 2018 I sent correspondence and I quote;

“ Hi Naidene, I was in court this morning. Please specify what is meant by print ready format (I obviously do not know anything about design etc)? Kindly advise what the design fee would be?”

In response I received this; “Our design service for a self-covered notepad in A4 size would be R200.00 you would need to supply any logo or art you would like to see on the finished product and wording as well. You will also receive 3 revisions per design.” I agreed and paid for the design service. I received a picture of the idea and I was unsatisfied and requested some changes to be done. I even attached a picture of what I require more or less (I stated it was merely my idea) I paid for the design service and shockingly I received a return artwork of exactly what I had sent without the professional design service or anything! I could just as well have done it myself and printed it at Post net and I would have had better quality. The correspondence contained herein below states exactly what was wrong with the picture (which I did as an idea) which was sent back to me. I was then informed that I need to convert the logo to dpi (I NEED TO EVEN THOUGH I HAVE NO DESIGN BACKGROUND AND I PAID FOR IT TO BE DONE). I managed to get help and converted the logo to 300dpi. Shockingly I had to keep emailing asking if it was received and in order. No response and I was sent an email stating delivery will be taking place. I was completely blown away as I did not confirm any artwork or agree to anything as the final product. We received the notepads on Friday and to my absolute disgust it is the exact picture I sent to you guys (NO DESIGN SERVICE) the writing at the bottom which I requested is completely blurry and unreadable, the logo is blurry. The lines are uneven (THAT’S HOW I KNOW THEY NEVER ALTERED THE PICTURE I SENT AS AN IDEA) the lines are too thick and too dark not notepad worthy and the top border is out of line and place. As a firm we are all in agreement that no one would be satisfied with the quality and service we received. I cannot express our dissatisfaction enough. You are welcome to go and have a look at every email I have sent and received regarding these notepads

Got a phonecall and now apparently the problem is on my side because of the resolution however i did send anything but the logo and yet everything is blurry and unprofessional. Customer service is shocking.

TERRIBLE AND WILL NEVER DO BUSINESS WITH THEM AGAIN.