BAD QUALITY OF PRINTING AND LATE DELIVERY

THE BOOK THEY USE TO ADVERTISE THEIR SOFTCOVER BOOK IS NOWHERE CLOSE TO THE ACTUAL OUTPUT. THE QUALITY OF THEIR PRINTING IS TERRIBLE, SOME PICTURES ARE BLURRY AND YOU CANT SEE THE FACES PROPERLY, HOW CAN YOU PRINT AND STILL SEND OUT THINGS OF SUCH BAD QUALITY.???? SURELY YOU SHOULD BE ASSESSING THE QUALITY OF YOUR WORK BEFORE SENDING OUT TO CLIENTS. THEIR PHOTOBOOK DOES NOT LOOK LIKE A PROPER BOOK, IT IS JUST PRINTED A3 PAGES BENT AND STAPLED TO FORM AN A4 BOOK. YOU SHOULD HAVE SPECIFIED THAT YOU ARE SELLING LOW BUDGET BOOKS. DONT ADVERTISE THE BOOK AT R199 AND SAY ITS SELLING AT A DISCOUNTED PRICE OF R29. CHECK YOUR COMPETITORS TO SEE THE KIND F PRODUCTS THEY PRODUCE AND SELL US NONSENSE AND MAKE US PAY COURIER FEE OF R79 JUST TO DELIVER THE BOOKS AROUND THE SAME TIME SAPS WOULD HAVE DELIVERED .