PrintOnDemand
Unclaimed Business
|2|2 Reviews (last 12 months)|This business does not respond to reviews
PrintOnDemand
Unclaimed Business
|2
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAV
Aylana V
1 reviews | Active since May 2025
30 Jun 2026, 09:36
Communication Channels Are Lacking
They are great and very useful when you get ahold of them. I am using the BookOfOne service where there is a chat box on the website: do not use it. It does not work, it's like someone checks it only once a week. When I called them, one of the consultants also informed me that there might be technical issues on the website and that could be why no one is checking it often but regardless, don't use it as your go-to means of communication. Emailing is confusing, because between the people who handle PrintOnDemand and BookOfOne, I have no idea who to actually email. Rather the best way to still get through to who you need to talk too is to call and ask to be put through to BookOfOne. Regarding emails: it's really bad. If you email them, there is absolutely no response with them until they are done with the process i.e. what really, really could improve this company's communication is if they could respond to emails with something like "noted, I'll send the quote when it's ready" or "we have received your email, we will update you when we are finished with the process" or "we are looking into it, will inform you when we are done with the investigation" those intermediate steps that are CRUCIAL for a working relationship because we are left thinking the email hasn't been received or nothing is being done and then we feel like we are nagging the company rather than them just informing us in a one sentence email that our email have been received. That is all we ask for. I had a book order cancel out of the blue and got a non-answer on the website's chat box of "we don't know, it happens for multiple reasons" but when I emailed and probed further, I did get a very satisfactory response when they did do the investigation into what happened. For this reason, I have to give 3 stars as they can be a wonderful partner... if they respond.
Helpful (0)
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Aylana V
1 reviews | Active since May 2025
30 Jun 2026, 09:36
Communication Channels Are Lacking
They are great and very useful when you get ahold of them. I am using the BookOfOne service where there is a chat box on the website: do not use it. It does not work, it's like someone checks it only once a week. When I called them, one of the consultants also informed me that there might be technical issues on the website and that could be why no one is checking it often but regardless, don't use it as your go-to means of communication. Emailing is confusing, because between the people who handle PrintOnDemand and BookOfOne, I have no idea who to actually email. Rather the best way to still get through to who you need to talk too is to call and ask to be put through to BookOfOne. Regarding emails: it's really bad. If you email them, there is absolutely no response with them until they are done with the process i.e. what really, really could improve this company's communication is if they could respond to emails with something like "noted, I'll send the quote when it's ready" or "we have received your email, we will update you when we are finished with the process" or "we are looking into it, will inform you when we are done with the investigation" those intermediate steps that are CRUCIAL for a working relationship because we are left thinking the email hasn't been received or nothing is being done and then we feel like we are nagging the company rather than them just informing us in a one sentence email that our email have been received. That is all we ask for. I had a book order cancel out of the blue and got a non-answer on the website's chat box of "we don't know, it happens for multiple reasons" but when I emailed and probed further, I did get a very satisfactory response when they did do the investigation into what happened. For this reason, I have to give 3 stars as they can be a wonderful partner... if they respond.
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Aisha T
1 reviews | Active since Jun 2024
24 Feb 2026, 09:15
Terrible service from Printondemand
Terrible service. Louise does not keep me updates. I have to constantly call for her to respond to my emails. First time printing a book. And I have to say. I will never go with this company again. They do not respond back. Worst of all. They do not explain the process to you either. Disappointment of the year
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Aisha T
1 reviews | Active since Jun 2024
24 Feb 2026, 09:15
Terrible service from Printondemand
Terrible service. Louise does not keep me updates. I have to constantly call for her to respond to my emails. First time printing a book. And I have to say. I will never go with this company again. They do not respond back. Worst of all. They do not explain the process to you either. Disappointment of the year
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