Communication is key while ordering.

I ordered about 171 jackets from Printmark and spoke to Larry in the beginning of April. Our primary mode of communication was via email. He sent me samples, I critiqued up until there was just one issue, which was the material of the jacket. Larry had said he would get back to me to see if he was able to to get the material but he made me chase him for about a month. He stopped replying to my emails which caused me to continue calling him. This ended up in him avoiding my calls/never returning them. I requested that my cluster manager contact him from there on because i felt fustrated. After talking to my ckuster manager for about 2 week, he finally came back to say that he was unable to get the material. <br> <br> What I don't understand i why it took so long for him to say this. It is not his fault he couldn't find the material however the way he communicated with me as a client was terrible and unacceptable