Printing Hub *****ing our money

We ordered diaries from Printing Hub in November 2018. The designs were sent through and full payment was made to ensure that there are no delays in delivery in time for 2019. It is now in the middle of February - we have not received our goods, our emails are ignored. When we drove through to their office we were told that the product is not ready and they will send it to us when they are done - AFTER SENDING A MAIL THAT WE CAN COLLECT - we asked for a refund and have not received our money back or even correspondence from their accounts department. We send emails and call but get nowhere. We are approaching the ombudsman and forums such as this to get any kind of response from them