Complete lack of professionalism

I've dealt with Printing Hub twice - but never again. Both times delivery was late. Delivery was promised within 5 working days - on the first occasion I had to wait an additional 2 weeks... on the second occasion (which was unfortunately over December shut down) I had to wait an additional 5 weeks. The first experience I wrote off to possibly a miscommunication - I had been travelling and there seemed to be confusion about my instruction to deliver direct to my client. I thought I'd give them a second change - BIG MISTAKE. Second time my order was in and paid for by 5 Dec (so I was expecting it latest 15 Dec).. after multiple phone calls and lots of empty promises I eventually went to their shop - no printing was ready. They said to come back the next day (Saturday) - I couldn't make it so I went the following Monday to find them closed - no one said anything about the Saturday being their last working day. I waited until 15 Jan (1 month later) - arrived at their premises to find 4 other disgruntled clients who's orders were also not delivered when promised. By this stage none of their phone lines were operational and the owner was ignoring my calls to his cell. Did another drive-by today and they were open - but waited 2 hours for them to bring the printing from the factory in town. I am relieved to have received my order which was fully paid for upfront (my mistake there!) - but totally disappointed in the run-around. It took me at least 5 weeks, 20 calls, 10 emails, 4 drive-bys and a 2hours wait to get my items. I feel really sorry for the staff in the shop office - they are not well trained in the art of placating unhappy clients and I fear every encounter they have with a client is a negative one. I got a verbal apology - but unfortunately that isn't enough. I will not being doing business with them again. My advice... DO NOT WASTE YOUR TIME OR MONEY.