PrintCafè Has Terrible Customer Service!!!!

PrintCafè Has Terrible Customers Service!

I recently ordered 6 posters from PictureCafè. After the order the owner contacted me, informing me that ONE of the photos were to small for the size of the poster I needed, I sent a new photo that was bigger and was under the impression that the rest were perfect. When I went to pick the posters up, 2 were completely pixelated. I contacted the owner and asked if there was anything that could be done, because I was not happy paying for something that could not be used.

This was my exact message: “Hey Johann, Courtney here.. I ordered the 6 A0 correx posters. Unfortunately 2 of the posters are pixelated and I was not aware that they had to be a bigger size???? I’m hanging the posters in a study and I unfortunately can’t hang them if they not clear, I’m aware of the discount you’ve given because of Micaela but I can’t use them like that, so I’m not sure what to do?????????♀️????”

He rep**** with: “Halo, as per all quotes, if artwork is supp**** by the client, we print as is, so these prints are for you and for you account, should you want to do additional prints with other artwork, we will gladly do it for you”

I then followed with: “Thank you, should I then pay for 8 posters if we reprint those 2?”

He then stated “yes”

I responded: “You saw that the map wasnt big enough and helped to rectify that could you not have seen the other images were also not big enough? I dont want to pay for something that is not right i will pay for the map at normal price and disregard the others”

I was not aware of the lawful statement attached to the quote as I did not order the posters, a friend did on my behalf. After this message to him he rep**** with: “No probs, we gave a written quote with detail, legal fees usually amount to aroud R5000 an I will win????, please do not make this a fight, next time, rather get a proper designer to prepare your artwork, I choose not to get in fights that lawyers can do on my behalf. And NEVER threaten me again”

While reading this message, he phoned me and started threatening me to take me to court and that he will “take me for everything I have”. He spoke to me with complete disrespect and after he was finish giving me a piece of his mind he followed by phoning my friend who had ordered the posters on my behalf and further harassed her.

He is completely unprofessional and has no customer service s****s. This was all a miss understanding and my intentions were only to come up with a solution to my problem. He completely ripped the situation out of proportion and treated me in a manner that is completely unacceptable.

That was the last PrintCafè will see of me.