WS
Werner S

1 reviews | Active since Sept 2019

10 Sept 2019, 17:01

VERY BAD SERVICE AND PRODUCT!!

I Bought some duplicate books. Received them later that they said it would be. The prints were skew, did not aline, then they told me it was someone else who did it and that they would replace the booklets, I am still waiting. In good faith when they assured me that this never happens and the friendly suppose to fix the problem, I ordered another set of books....very stupid of me, I know, ....when I received it it was numbered wrongly, wrongly aligned. I phoned them to say that I will send back the books and want my money back. They are ignoring me, put down the phone in my ear. They promise to phone me back. It is now 2 weeks and am still waiting!! Going to take it further to CPA if they dont respond in 24hrs

0
Replies (1)
Print24
Print24's reply28 Jan 2020, 04:23
Official
 Dear Client 
 would you please give me your invoice number so i can look in
to this and get to the bottom of it.  The company has just been sold and i am here to make right on all issues from the past. Can you please respond to me with any details I may need to correct this. It is important to note that the new holding company that has bought the Group has only purchased the assets of the company  (LEMPITSE TRADING ***) Trading as Print 24. There Is no legal obligation on the new owners concerning debts and refunds.  Having said that we want to make things right and we are prepared to make settlement arrangements as we our here to do right by our clients and rebuild the brand we desperately want to work our all past issues and move forward in a productive and positive manor